Public Safety Dispatcher - Entry and Laterals

City of San Leandro; San Leandro (CA); On-site; USD 77,000 - 128,000; Full time

Job summary

City of San Leandro is seeking Public Safety Dispatchers to be the critical first link between the community and emergency responders, handling 911 and non emergency calls, prioritizing incidents, and coordinating police response in fast paced, high pressure situations.

This role offers a competitive salary up to $128,064 annually plus various pay enhancements, uniform allowance, vacation accrual, training differential, and benefits.

Qualifications

• High school diploma or GED required.
• Recent public contact experience with clear communication skills.
• POST Basic Dispatch certificate required within one year of hire.

Responsibilities

• Answer emergency and non-emergency switchboard calls, including hearing impaired line and equipment.
• Analyze and evaluate calls to determine dispatch priority and resources.
• Use radio codes to dispatch police units and coordinate response with medical and fire.
• Maintain radio contact and monitor status of field units and incidents.
• Enter information into CAD and related systems for incident processing.

Skills

Good judgment

Verbal communication

Public contact experience

Work under pressure

Education

High School Diploma or GED

POST Basic Dispatch certificate (within 1 year of hire)

Job description

Join the best! Our Public Safety Dispatchers are the critical first link between the community and emergency responders, handling 911 and non emergency calls, prioritizing incidents, and coordinating police response in fast paced, high pressure situations. This is more than a job, it is an opportunity to make a meaningful difference every day by helping protect lives and supporting your community when it matters most.

What we offer you:

• Competitive salary - up to $128,064 annual salary ($61.57/hr)
• Holiday-in-lieu pay - 6.5% of base salary
• POST certification pay - up to 5% depending on level of POST certificates
• Uniform allowance - $700 annually
• Vacation accrual commensurate with your years of experience as a POST-certified dispatcher
• Training differential - $75/day
• Bilingual pay -$200/monthonce certified by the City
• City contribution toward deferred compensation up to 2% of base salary
• Up to $2,726.75 monthly City contribution toward medical and dental benefits (you pay only $312.29/month for Kaiser family coverage)

CritiCall Test:

Candidates required to take the CritiCall test must obtain scores that meet or exceed all of the following module score requirements:

• Decision Making -
• Data Entry MT (Audio) 2004
• Call Summarization 1 58
• Call Summarization 2 MT 66
• Cross Referencing (Audio) 54
• Memory Recall 70
• Memory Recall-Numeric (Audio) 60
• Prioritization 72
• Map Reading 66
• Spelling 72
• Sentence Clarity 64
• Reading Comprehension 55
• Overall Non-Data Entry 62
• Overall Data Entry 2004

For information on where the CritiCall test is offered, please visit https://theacademy.ca.gov/tests/.

Supervision Exercised and Received:

This class has no supervisory responsibility. Receives general direction from assigned management and/or supervisory staff.

Essential Functions:

• Answers an emergency and non-emergency switchboard including hearing impaired line and related equipment;
• Analyzes and evaluates complaint call information and determines dispatch priority and appropriate personnel and resources required;
• Uses radio codes to dispatch and coordinate police personnel response units to incidents that originate with 911, non-emergency, and radio calls; transfers the information so that medical and fire response units are dispatched to incidents;
• Maintains radio contact and monitors the status of field units and incidents at all times;
• Enters information into the Computer Assisted Dispatch (CAD) and supportive systems, which processes information and associated data on incidents;
• Performs related duties as assigned. For detailed information about the job classification, visit: Public Safety Dispatcher.

To qualify as a Public Safety Dispatcher, an applicant must:

• Possess a high school diploma or a G.E.D.
• Possess recent work experience involving public contact in which good judgment, tact, and effective written and verbal communication skills were clearly required.
• Possess within one year of hire and maintain a valid POST Basic Dispatch certificate.

Information contained herein is subject to change without notice.

The City of San Leandro is an Equal Opportunity Employer. For more information regarding ADA accommodations or Veteran's preference, please visit https://www.sanleandro.org/Faq.aspx?TID=54.