Senior PSA Product Manager — Platform Lead

UKG; San Juan (PR); On-site; USD 102,000 - 147,000; Full time

Job summary

UKG, a leading workforce operating platform, seeks a Certinia Product Manager to own the business vision, scope, and delivery priorities for the Certinia implementation. You will ensure end-to-end services lifecycle from estimation and project setup through resource planning, time entry, expenses, delivery tracking, billing, and reporting.

You will partner with implementation consultants and cross-functional teams to define templates, manage resources, and govern project templates, time,

Qualifications

• 2–3+ years configuring Salesforce-based enterprise platforms.
• 2–3+ years configuring Certinia PSA (Professional Services Automation).
• Experience supporting multi-system integrations in enterprise environments.
• Experience with PSA processes: project management, resource management, skills management, time entry, expense management, estimating, billing, data migration.
• Experience collaborating with cross-functional teams to support implementation activities and business process improvements.
• Strong stakeholder management, business analysis, and prioritization skills.
• Ability to balance business process requirements, user adoption, and implementation constraints.

Responsibilities

• Own the business roadmap for the Certinia platform and prioritise scope across all implementation workstreams.
• Define how the organization will use Project Management for project planning, execution, tracking, project financials, and issue management.
• Define and govern Project Templates for repeatable project structures, tasks, milestones, assignments, and resource requests.
• Own Resource Management, including resource records, resource requests, staffing, capacity, demand, scheduling, availability, and skills-based allocation.
• Define Skills Management requirements, including skills taxonomy, skill profiles, certifications, ratings, and matching resources to project demand.
• Own Time Management, including time entry, approvals, submission rules, and time-to-billing controls.
• Own Expense Management, including expense capture, approval, reimbursement, and linkage to billing and invoicing.
• Own Billing Events and billing flow design, including billable record identification, event generation, release to finance, and invoice readiness.
• Own Services CPQ / Services Estimator, including estimate templates, opportunity-based estimates, pricing assumptions, time, cost, and expense planning, and conversion of approved estimates into projects.
• Translate business requirements into backlog items, solution decisions, and release priorities across Certinia modules.
• Lead fit-gap sessions and decide what should be configured, changed, deferred, or handled outside Certinia.
• Partner with implementation consultants, solution architects, finance, operations, project managers, and end users during design and build.
• Own data migration scope, including source data cleansing, migration strategy, validation, reconciliation, and cutover readiness.
• Own integrations with the finance system and related tools, especially where resource, time, expense, billing, and project data must flow across systems.
• Drive UAT planning, defect triage, business sign-off, cutover, and go-live readiness.
• Maintain post-go-live enhancement backlog, release roadmap, and continuous improvement plan.

Skills

Salesforce configuration

Certinia PSA configuration

multi-system integrations

PSA processes experience

cross-functional collaboration

stakeholder management

business analysis

prioritization

Job description

UKG, a leading workforce operating platform, seeks a Certinia Product Manager to own the business vision, scope, and delivery priorities for the Certinia implementation. You will ensure end-to-end services lifecycle from estimation and project setup through resource planning, time entry, expenses, delivery tracking, billing, and reporting.

You will partner with implementation consultants and cross-functional teams to define templates, manage resources, and govern project templates, time,