Senior Provider Admin & Operations Coordinator

University Hospitals Pain Management; Cleveland, Northern (OH, KY); Hybrid; USD 21,000 - 30,000; Full time

Job summary

University Hospitals Pain Management is seeking an organized administrative professional to support assigned providers and manage front-office operations. The role emphasizes strong communication, PHI security, and efficient handling of scheduling, billing, and documentation.

Responsibilites include coordinating appointments, assisting with patient financial clearance, and providing training to new staff as needed, ensuring smooth clinic operations across onsite locations.

Qualifications

• Provides administrative support to assigned providers.
• Assesses customer needs and ensures quality service.
• Demonstrates excellent communication and customer service via telephone.
• Coordinates clinical and nonclinical administrative activities (schedules, badges, etc).
• Schedules office visits, procedures and testing per guidelines.
• Manages patient financial clearance including insurance eligibility, medical necessity, and prior authorizations.
• Prepares materials for meetings/interviews in a timely manner.

Responsibilities

• Performs administrative tasks with PHI handling and confidentiality.
• Handles a variety of phone calls and follow-ups to ensure requests are addressed.
• Types and transcribes correspondence and documents.
• Supports onboarding of new providers and training for new staff.
• Provides general office support and backup for team members.

Job description

University Hospitals Pain Management is seeking an organized administrative professional to support assigned providers and manage front-office operations. The role emphasizes strong communication, PHI security, and efficient handling of scheduling, billing, and documentation.

Responsibilites include coordinating appointments, assisting with patient financial clearance, and providing training to new staff as needed, ensuring smooth clinic operations across onsite locations.