Senior Protection & Insurance Product Strategy Lead

American Express; Charleston (WV); Remote; USD 80,000 - 155,000; Full time

Job summary

American Express in West Virginia seeks a Senior Manager to lead the global purchaser offerings organization, shaping protection and insurance benefits for Card Members in the U.S. The role focuses on driving innovation in banking offerings and identifying customer needs to build differentiated virtual banking products.

You will partner with Compliance, Privacy, and Risk, collaborate with marketing to accelerate launches, and guide the U.S.

Qualifications

• Four or more years of relevant experience.
• Strategic and analytical with strong problem-solving talents.
• Experience in partner management or business development.
• Interpersonal, management and influencing skills.
• Experience leading purpose-driven teams.
• First-rate written and oral communication skills.
• Roll-up-your-sleeves attitude with startup mentality.
• Prior experience within the domestic lending industry.
• Flexibility to adapt as the enterprise grows.

Responsibilities

• Effectively manage development and crowning glory of recent product approach development and related workstreams.
• Collaborate with purpose‑driven teams such as Compliance, Privacy, and Risk to develop hit products.
• Collaborate with marketing partners to increase product launch velocity and enhance advertising claim communication.
• Coordinate with external partners, driving teamwork, transparency and alignment to product vision and goals.
• Optimize the end‑to‑end consumer experience across all touchpoints.
• Develop new product go‑to‑market methodology, lead analytics, and test‑learn approach.
• Directly lead the U.S. Coverage group’s strategic vision for protection and insurance benefits, focusing on continuous product innovation, customer experience enhancement, launch and clean‑up of benefits aligned with Card Member demand, and effective P&L management.
• Oversee growth of the new product pipeline: product strategy, control, and enhancement of new coverage offerings in partnership with the core banking group.
• Manage pilot releases for new products, including product controls, analysis, and collaboration on test and analyze approach.

Skills

Strategic thinking

Analytical skills

People management

Communication skills

Startup mentality

Domestic lending experience

Job description

American Express in West Virginia seeks a Senior Manager to lead the global purchaser offerings organization, shaping protection and insurance benefits for Card Members in the U.S. The role focuses on driving innovation in banking offerings and identifying customer needs to build differentiated virtual banking products.

You will partner with Compliance, Privacy, and Risk, collaborate with marketing to accelerate launches, and guide the U.S.