Senior Manager, Merchant Insights & Customer Experience

American Express; Carson City (NV); Remote; USD 27,552 - 41,328; Full time

Job summary

American Express, a global financial services leader, seeks a Director, Merchant Insights Products within GMNS Analytics, Data and Marketing in the USA. You will help shape the strategy and development of merchant insights products that leverage closed data to grow relationships with customers and partners.

You will lead cross‑functional teams, collaborate with global markets, and define the vision for new capabilities and products, driving data‑driven decisions and delivering value across

Qualifications

• Bachelor’s Degree in a related field.

Responsibilities

• Support the strategy and development of merchant insights products.
• Collaborate with global markets to drive growth and customer value.
• Lead analytics, data and marketing initiatives to deliver insights.
• Define vision for new capabilities and products.
• Partner with product, technology and business teams worldwide.

Education

Bachelor’s Degree

Job description

American Express, a global financial services leader, seeks a Director, Merchant Insights Products within GMNS Analytics, Data and Marketing in the USA. You will help shape the strategy and development of merchant insights products that leverage closed data to grow relationships with customers and partners.

You will lead cross‑functional teams, collaborate with global markets, and define the vision for new capabilities and products, driving data‑driven decisions and delivering value across