Senior Project/Program Manager-Agent Engagement Strategy

NC Health Affiliates; United States; In loco; USD 120.000 - 180.000; Tempo pieno

Descrizione del lavoro

NC Health Affiliates seeks a Senior Program Manager to lead strategic engagement, recognition, and incentive programs for independent agents and agencies. You will drive business outcomes through innovative program design, stakeholder alignment, and data-driven decision making.

You will collaborate across Sales and Distribution teams and vendor partners, owning budgets, governance, and executive-level reporting while delivering scalable solutions and measurable ROI.

Competenze

• Bachelor's degree in Business, Marketing, Communications, Organizational Leadership, or related field.
• 5+ years experience in program management, sales enablement, agent or broker engagement, marketing, training, customer experience, or related disciplines.
• In lieu of degree, 7+ years of progressively responsible experience in related fields.

Mansioni

• Lead the strategy, design, execution, and evolution of agent engagement programs that support long-term sales and distribution priorities.
• Develop multi-year engagement strategies, roadmaps, and recommendations to strengthen agent relationships and business performance.
• Own high-profile recognition and engagement initiatives, including Best of Blue Top Agent Recognition.
• Lead Producer Hall of Fame initiatives and Agency Rewards & Co-Op Marketing Program design.
• Plan Sales Training and Engagement Events and future-focused programs.
• Establish Agent Advisory Councils and Feedback Forums for ongoing input.
• Coordinate Recognition Events, Awards Dinners, and Debrief Sessions.
• Identify opportunities for program innovation and drive transformation for scalability.
• Build partnerships with senior leaders, field teams, agency principals, and stakeholders to align programs with goals.
• Influence decisions with data-driven business cases and strategic insights.
• Facilitate executive discussions and planning on program performance.
• Serve as a trusted advisor on agent engagement, recognition, and incentives best practices.
• Assess needs, market trends, and stakeholder feedback to identify new opportunities.
• Establish metrics and measurement frameworks to evaluate ROI and impact.
• Develop executive-level reporting and strategy updates on outcomes and risks.
• Manage program budgets, investments, and funding proposals.
• Lead vendor selection, contract management, and ongoing relationships.
• Monitor vendor performance and ensure service delivery meets expectations.
• Lead cross-functional project teams and manage dependencies and risks.
• Ensure governance, documentation standards, and operating procedures are followed.

Formazione

Bachelor's degree in Business, Marketing, Communications, Organizational Leadership, or related field

Experience: 7+ years in program management, sales enablement, agent/broker engagement, marketing, training, customer experience or related

Descrizione del lavoro

Job Description

The Senior Program Manager, Agent Engagement Strategy is responsible for developing and executing strategic engagement, recognition, rewards, and incentive programs that strengthen relationships with independent agents and agencies while advancing organizational sales and distribution objectives. This role leads complex, high-impact initiatives from concept through execution, serving as a strategic advisor to leadership and collaborating across the Sales and Distribution teams and vendor partners.

The Senior Program Manager is accountable for program strategy, business case development, stakeholder alignment, operational execution, performance measurement, and continuous improvement. This role drives innovation within the agent experience, identifies opportunities to enhance engagement and loyalty, and ensures programs deliver measurable business outcomes.

What You'll Do

Strategic Leadership & Program Management

• Lead the strategy, design, execution, and evolution of agent engagement programs that support long-term sales and distribution priorities.
• Develop multi-year engagement strategies, roadmaps, and recommendations that strengthen agent relationships, improve business performance, and enhance the overall agent experience.
• Serve as the business owner for high-profile agent recognition, rewards, and engagement initiatives, including: "Best of Blue" Top Agent Recognition Program
• Producer Hall of Fame
• Agency Rewards & Co-Op Marketing Program (design and implementation of next-generation program model)
• Sales Training and Engagement Events
• Agent Advisory Councils and Feedback Forums
• Recognition Events, Awards Dinners, and Debrief Sessions
• Identify opportunities for program innovation and lead transformation efforts that improve effectiveness, scalability, and participant engagement.

Stakeholder Engagement & Influence

• Build strong partnerships with senior leaders, field sales teams, agency principals, and cross-functional stakeholders to align programs with business goals.
• Influence decision-making through data-driven recommendations, business cases, and strategic insights.
• Facilitate executive discussions, presentations, and planning sessions related to agent engagement strategies and program performance.
• Act as a trusted advisor and subject matter expert on agent engagement, recognition, and incentive best practices.

Program Design, Measurement & Optimization

• Assess business needs, market trends, and stakeholder feedback to identify new opportunities and enhance existing programs.
• Establish success metrics, performance indicators, and measurement frameworks to evaluate program effectiveness and ROI.
• Analyze program performance data and participant insights to drive continuous improvement and strategic recommendations.
• Develop executive-level reporting, presentations, and strategy updates that communicate outcomes, risks, opportunities, and recommendations.

Financial & Vendor Management

• Manage program budgets and investments to ensure responsible stewardship and alignment with business objectives.
• Develop business cases and funding proposals for new initiatives and program enhancements.
• Lead vendor selection, contract management, and ongoing relationship management to ensure service excellence and achievement of program objectives.
• Monitor vendor performance, negotiate deliverables, and drive accountability against established service expectations.

Operational Excellence

• Lead cross-functional project teams to successfully execute complex initiatives involving multiple stakeholders and competing priorities.
• Identify and mitigate program risks while proactively managing dependencies and implementation challenges.
• Establish governance processes, documentation standards, and operating procedures that support sustainable program delivery.
• Ensure compliance with organizational policies and regulatory requirements where applicable.

Travel Requirements

Must reside in North Carolina. Approximately 30% travel within North Carolina to support agent engagement initiatives, field events, strategic meetings, and recognition programs. Travel is required within the state of NC. Candidates for this role must live in NC. Onsite expectations will be discussed during the interview process.

What You Have

• Bachelor's degree in Business, Marketing, Communications, Organizational Leadership, or related field and 5+ years experience.
• In lieu of degree 7+ years of progressively responsible experience in program management, sales enablement, agent or broker engagement, marketing, training, customer experience, or related disciplines.

Bonus Points

• Demonstrated experience planning and executing high-impact events from concept through completion, including event strategy, budgeting, vendor management, logistics, communications, attendee experience, and post-event evaluation for executive, sales, partner, or customer-facing audiences.
• Proven experience leading complex, cross-functional programs and initiatives, managin