Senior Project Manager, Patient Experience & Quality

3000 Montefiore Medical Center; United States; On-site; USD 92,000 - 115,000; Full time

Job summary

Montefiore Medical Center in Yonkers, NY, is seeking a results-driven professional to manage the day-to-day operations of the Patient Experience team across the Montefiore system. You will act as an advocate, ensure compliance with policies, and lead special projects and reporting efforts.

The role emphasizes data-driven improvement, budget awareness, and collaboration with vendors and internal partners. Associates degree is required, bachelor’s preferred, with 5+ years in project management and

Qualifications

• Associates degree required.
• Bachelors degree preferred.
• 5+ years of experience with project management and quality initiatives.
• Excellent critical thinking skills as well as effective written, oral and presentation skills.
• A demonstrated commitment to professional ethical standards and a diverse workplace.
• Willingness to learn and acquire new knowledge and skills as required.
• Candidate must understand how to present clinical outcomes data for health care delivery systems with an emphasis on measurable clinical metrics.

Responsibilities

• Manage the day-to-day operations of the Patient Experience team.
• Act as an advocate and ensure program compliance across Montefiore policy and procedures.
• Lead & support initiatives within the department and across the Montefiore system and vendors.
• Manage project finances and budget activities to maximise investment and increase efficiency.
• Gather, maintain and provide various reports and data.
• Support larger Network Performance Group initiatives as needed.

Skills

Critical thinking

Written communication

Oral communication

Presentation skills

Ethics and diversity

Willingness to learn

Data presentation

Education

Associates degree

Bachelors degree

Job description

Montefiore Medical Center in Yonkers, NY, is seeking a results-driven professional to manage the day-to-day operations of the Patient Experience team across the Montefiore system. You will act as an advocate, ensure compliance with policies, and lead special projects and reporting efforts.

The role emphasizes data-driven improvement, budget awareness, and collaboration with vendors and internal partners. Associates degree is required, bachelor’s preferred, with 5+ years in project management and