Patient Experience Program Manager

Montefiore Health System; New York (NY); On-site; USD 88,000 - 110,000; Full time

Job summary

Montefiore Health System is seeking a Patient Experience Administrator responsible for enhancing patient experiences at Montefiore, particularly at Mount Vernon Hospital. The role includes coaching healthcare staff, managing projects, and analyzing data to improve performance based on patient experience measures.

The ideal candidate will possess a bachelor's degree, with a master's preferred, and have over 5 years of relevant experience in clinical healthcare and patient experience initiatives. Strong organizational and communication skills are essential for success in this role.

Qualifications

• 5+ years of experience in clinical healthcare and/or patient experience.
• Ability to lead projects and initiatives.
• Excellent attention to detail and planning.

Responsibilities

• Manage patient experience projects and training programs.
• Compile data on program impact and clinician performance.
• Lead project team meetings.

Skills

Organizational skills

Project management

Data analysis

Verbal communication

Written communication

Education

Bachelor's degree

Master's degree

Job description

Montefiore Health System is seeking a Patient Experience Administrator responsible for enhancing patient experiences at Montefiore, particularly at Mount Vernon Hospital. The role includes coaching healthcare staff, managing projects, and analyzing data to improve performance based on patient experience measures.

The ideal candidate will possess a bachelor's degree, with a master's preferred, and have over 5 years of relevant experience in clinical healthcare and patient experience initiatives. Strong organizational and communication skills are essential for success in this role.