Patient Experience Programs Lead

Montefiore New Rochelle; City of Yonkers (NY); On-site; USD 88,000 - 110,000; Full time

Benefits offered by this job

Assortment of insurance products

Discount programs

Job summary

Montefiore New Rochelle is seeking a Patient Experience Administrator in Yonkers to enhance patient experience through strategic initiatives. Key responsibilities include planning and managing projects aimed at improving patient satisfaction metrics, supporting healthcare staff, and analyzing performance data. The ideal candidate will have at least 5 years of clinical experience, exceptional organizational skills, and a Bachelor’s degree. Benefits include diverse insurance options and programs to support team wellbeing.

Qualifications

• 5+ years of experience in clinical healthcare and/or patient experience domain required.
• Excellent organizational and project management skills.
• Excellent data analysis skills.

Responsibilities

• Plan and oversee Patient Experience projects and training programs.
• Compile and organize data relating to training program impact.
• Demonstrate capacity to work independently and as a team member.

Skills

Project management

Data analysis

Empathic communication

Organizational skills

Verbal communication

Education

Bachelor's Degree

Master's Preferred

Job description

Montefiore New Rochelle is seeking a Patient Experience Administrator in Yonkers to enhance patient experience through strategic initiatives. Key responsibilities include planning and managing projects aimed at improving patient satisfaction metrics, supporting healthcare staff, and analyzing performance data. The ideal candidate will have at least 5 years of clinical experience, exceptional organizational skills, and a Bachelor’s degree. Benefits include diverse insurance options and programs to support team wellbeing.