Senior Project Manager - Enterprise Programs (Hybrid, IL)

Zones, LLC; Carol Stream (IL); Hybrid; USD 100,000 - 117,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Life insurance

Disability insurance

Voluntary accident coverage

Hospitalization and critical illness保险

401(k) plan with matching provision

Paid time off

Personal sick leave

Job summary

Zones, LLC in Carol Stream IL is seeking a Senior Project Manager to lead large, enterprise-wide service programs through the full project lifecycle, partnering with cross functional teams to ensure alignment to strategic goals, customer satisfaction, and continuous improvement.

This is a full-time, hybrid role (3 days on-site) requiring strong leadership, proactive risk management, clear stakeholder communication, and the ability to drive transformation across the organization.

Qualifications

• 8+ years of project management experience.
• Experience in Service Delivery Management and ITSM.
• Strong leadership and cross-functional team mentoring.
• Excellent stakeholder management and customer-facing skills.
• PM methodologies and ITIL/PMP/PgMP certifications preferred.
• Risk management with RAID log experience.
• Financial acumen: budgeting, forecasting, EOM billing.
• Proficiency with Smartsheet, Excel, PowerPoint, Dynamics 365 CE.
• Experience supporting POS/retail deployments.
• Bachelor’s degree; Master’s preferred.

Responsibilities

• Lead the overall program strategy, execution, and delivery.
• Manage large, complex, enterprise-wide projects across all phases.
• Drive continuous improvement across teams and departments.
• Ensure clear, timely communications across stakeholders; align expectations, manage risks, and drive project success.
• Collaborate with stakeholders at all levels to align priorities and resolve issues.
• Manage and mentor cross-functional teams; provide guidance and enable growth.
• Proactively identify program risks and issues; develop mitigation strategies.
• Ensure deliverables meet quality standards and regulatory requirements.
• Track performance metrics; provide status reporting and SLA management.
• Oversee financial planning, budgeting, resource allocation, and end-of-month billing.
• Support service delivery operations including order management visibility, demand planning, inventory management, ITAD, and stock taking.
• Coordinate with TSC contacts to address and resolve TSC-related issues.

Skills

Project management

Service Delivery Management

ITSM

Leadership

Stakeholder management

Agile methodologies

Risk management

Budgeting/Forecasting

Communication skills

Education

Bachelor’s degree in Business Administration, Computer Science, Engineering, or related field

Master’s degree preferred

Tools

Smartsheet

Excel

PowerPoint

Dynamics 365 CE

Job description

Zones, LLC in Carol Stream IL is seeking a Senior Project Manager to lead large, enterprise-wide service programs through the full project lifecycle, partnering with cross functional teams to ensure alignment to strategic goals, customer satisfaction, and continuous improvement.

This is a full-time, hybrid role (3 days on-site) requiring strong leadership, proactive risk management, clear stakeholder communication, and the ability to drive transformation across the organization.