Senior Project Manager, Customer Experience & Ops

EssilorLuxottica; Dallas (TX); On-site; USD 100,000 - 130,000; Full time

Job summary

EssilorLuxottica in Dallas, TX, seeks a Senior Project Manager to drive customer satisfaction initiatives across functions. You will collect ideas, define scope, prepare business cases, and manage cross-functional projects from initiation to implementation.

The role emphasizes standardization, collaboration with CSAT, Operations, IT, and Supply Chain to deliver measurable improvements and sustained benefits for the business.

Qualifications

• Bachelor's degree or higher in a relevant field or equivalent experience.
• 7+ years managing large, cross-functional projects or strategic initiatives.
• Experience collecting requirements, defining scope, assessing effort and impact, and building business cases.
• Experience creating project plans and strategic road maps.
• Proven track record delivering projects on schedule and within budget.
• Ability to manage risks, dependencies, priorities, and mitigations; strong communication.

Responsibilities

• Collects project ideas and requirements from business users and leadership.
• Provides initial estimates of impact, effort, complexity, and dependencies.
• Develops project scope, objectives, deliverables, and road maps.
• Manages concurrent projects from initiation through stabilization.
• Creates and maintains project plans, budgets, governance, and stakeholder communications.
• Monitors effectiveness, tracks benefits, and coordinates improvements as required.
• Communicates complex matters clearly to senior management.
• Collaborates across departments to get work done without direct authority.

Skills

Analytical skills

Organizational skills

Facilitation

Presentation skills

Communication skills

Influence without authority

Education

Bachelor's degree in business, engineering, operations, supply chain, analytics, industrial engineering, project management or equivalent experience

Job description

EssilorLuxottica in Dallas, TX, seeks a Senior Project Manager to drive customer satisfaction initiatives across functions. You will collect ideas, define scope, prepare business cases, and manage cross-functional projects from initiation to implementation.

The role emphasizes standardization, collaboration with CSAT, Operations, IT, and Supply Chain to deliver measurable improvements and sustained benefits for the business.