Sr Project Manager

Luxottica; Dallas (TX); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Bonus pay

Health care

Retirement savings

Paid time off

Employee discounts

Job summary

EssilorLuxottica is seeking a results-driven Senior Project Manager to lead cross-functional customer satisfaction and continuous improvement initiatives. You will collect ideas, define scope, and build roadmaps with stakeholders from Operations, IT, Supply Chain, and Sales.

The role emphasizes delivering projects on time and within budget, managing risks, and communicating complex concepts to senior leadership, while aligning with our global mission to enhance customer satisfaction across our

Qualifications

• Bachelor’s degree in business, engineering, operations, analytics, industrial engineering, project management or equivalent experience.
• 7+ years of managing large, cross-functional projects or strategic business initiatives
• Experience in collecting requirements, defining project scope, assessing effort and impact, and developing business cases
• Experience in creating project plans and strategic road maps
• Experience in delivering projects on schedule and not exceeding budget
• Capable of effectively managing risks, dependencies, competing priorities, and mitigation plans
• Strong analytical, organizational, facilitation, presentation, and communication skills
• Proven ability to influence business users and stakeholders and deliver results without direct authority

Responsibilities

• Collects project ideas and requirements from business users, field Customer Satisfaction teams, customers, leadership, and corporate functions.
• Provides initial estimates of customer and business impact, effort, complexity, resource needs, risks, and dependencies.
• Develops project scope, objectives, deliverables, business requirements, project charters, business cases, success measures, and implementation road maps.
• Manages a range of concurrent customer satisfaction and continuous improvement projects from initiation through implementation and stabilization.
• Creates and maintains project plans, schedules, milestones, budgets, governance, risk and issue logs, and stakeholder communications.
• Monitors project effectiveness, tracks benefits, and coordinates improvements as required.
• Communicates complicated matters in a simple, structured way to senior management.
• Gets work done through cooperation with other groups with no direct reporting relationship to position and understands both operational needs and system constraints.

Skills

Project management

Stakeholder management

Requirements gathering

Business case development

Risk management

Analytical skills

Communication

Influence without authority

Education

Bachelor’s degree in business, engineering, operations, analytics, supply chain

Job description

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If you’ve worn a pair of glasses, we’ve already met.

We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions, iconic brands that consumers love such as Ray-Ban, Oakley, Persol and Oliver Peoples, as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences such as Sunglass Hut, LensCrafters, and Target Optical, and leading e-commerce platforms.

Our unique business model and relentless pursuit of operational excellence ensures that consumers everywhere have access to products. Balancing speed, efficiency and proximity, the Company manages a global supply chain with cutting-edge technology, based on centralization for frames and on a capillary network for lens finishing and prescription laboratories. In our dynamic environment, fueled by technology and innovation, our people have the space to pioneer new solutions.

Overall mission is to provide a single point of contact and control for customer satisfaction improvement initiatives. Responsible for collecting project ideas and requirements, defining scope, providing high-level effort and impact assessments, and managing a range of cross-functional corporate projects from initiation through implementation. Will also need to further the goal of standardization by working with Customer Satisfaction, Operations, Customer Service, Sales, IT, Product Management, Commercial, Supply Chain, Quality, and other functions to deliver measurable and sustainable improvements.

MAJOR DUTIES AND RESPONSIBILITIES

• Collects project ideas and requirements from business users, field Customer Satisfaction teams, customers, leadership, and corporate functions.
• Provides initial estimates of customer and business impact, effort, complexity, resource needs, risks, and dependencies.
• Develops project scope, objectives, deliverables, business requirements, project charters, business cases, success measures, and implementation road maps.
• Manages a range of concurrent customer satisfaction and continuous improvement projects from initiation through implementation and stabilization.
• Creates and maintains project plans, schedules, milestones, budgets, governance, risk and issue logs, and stakeholder communications.
• Monitors project effectiveness, tracks benefits, and coordinates improvements as required.
• Communicates complicated matters in a simple, structured way to senior management.
• Gets work done through cooperation with other groups with no direct reporting relationship to position and understands both operational needs and system constraints.

BASIC QUALIFICATIONS

• Education - bachelor’s degree in business, engineering, operations, supply chain, analytics, industrial engineering, project management or equivalent experience
• 7+ years of managing large, cross-functional projects or strategic business initiatives
• Experience in collecting requirements, defining project scope, assessing effort and impact, and developing business cases
• Experience in creating project plans and strategic road maps
• Experience in delivering projects on schedule and not exceeding budget
• Capable of effectively managing risks, dependencies, competing priorities, and mitigation plans
• Strong analytical, organizational, facilitation, presentation, and communication skills
• Proven ability to influence business users and stakeholders and deliver results without direct authority

PREFERRED QUALIFICATIONS

• PMP and/or Lean Six Sigma certification.
• Experience in customer experience, manufacturing, laboratory operations, IT-enabled transformation, operations, or supply chain.
• Familiarity with CSAT, NPS, service, quality, financial, and operational performance measures.
• Comfortable with multi-tasking on a broad range of assignments.
• Sense of urgency for results; well-organized and able to handle detailed work in a fast-paced environment.

This posting is for an existing vacancy within our business.Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email [e-mail]

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.