Senior Ophthalmic Customer Service Specialist

EssilorLuxottica; Dallas (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health benefits

Employee discounts

Bonus potential

Job summary

EssilorLuxottica is seeking a Customer Service Representative in Dallas to provide resolution to process exceptions while delivering excellent customer service across multiple channels. The role emphasizes analytical thinking, attention to detail, and effective communication with internal teams and external partners.

The position requires a High School diploma and 5+ years of Customer Service experience, with strong Excel and Office skills, empathy, and the ability to handle high‑pressure

Qualifications

• High School diploma required.
• 5+ years of Customer Service experience.
• Excellent communication, grammar and courtesy.
• Strong critical thinking and problem‑solving skills.
• Excellent verbal and written communication.
• Active listening and comprehension skills.
• Empathy and negotiation abilities.
• Multi‑tasking in a high‑pressure environment.
• Proficient with computers and Microsoft Excel.
• Ability to work extended hours and weekends on a rotating basis.

Responsibilities

• Analyzes and resolves order errors and inconsistencies.
• Uses problem‑solving techniques to resolve exceptions.
• Applies critical thinking and attention to detail to ensure customer satisfaction.
• Follows procedures and guidelines for resolutions.
• Navigates in system applications efficiently.
• Processes data entry orders.
• Demonstrates urgency relative to resolution to exceed expectations.
• Communicates with Store Associates, Leadership, Brand Teams and other departments.
• Communicates with Luxottica Retail Vendors, Couriers, and Outside Labs.

Skills

Customer service

Communication

Critical thinking

Empathy

Multitasking

Microsoft Excel

Microsoft Office

Active listening

Problem solving

Negotiation

Education

High School diploma

Associate degree

Tools

Microsoft Excel

CRM software

Job description

EssilorLuxottica is seeking a Customer Service Representative in Dallas to provide resolution to process exceptions while delivering excellent customer service across multiple channels. The role emphasizes analytical thinking, attention to detail, and effective communication with internal teams and external partners.

The position requires a High School diploma and 5+ years of Customer Service experience, with strong Excel and Office skills, empathy, and the ability to handle high‑pressure