Senior Project Manager - Customer Experience & Improvement

Luxottica; Dallas (TX); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Bonus pay

Health care

Retirement savings

Paid time off

Employee discounts

Job summary

EssilorLuxottica is seeking a results-driven Senior Project Manager to lead cross-functional customer satisfaction and continuous improvement initiatives. You will collect ideas, define scope, and build roadmaps with stakeholders from Operations, IT, Supply Chain, and Sales.

The role emphasizes delivering projects on time and within budget, managing risks, and communicating complex concepts to senior leadership, while aligning with our global mission to enhance customer satisfaction across our

Qualifications

• Bachelor’s degree in business, engineering, operations, analytics, industrial engineering, project management or equivalent experience.
• 7+ years of managing large, cross-functional projects or strategic business initiatives
• Experience in collecting requirements, defining project scope, assessing effort and impact, and developing business cases
• Experience in creating project plans and strategic road maps
• Experience in delivering projects on schedule and not exceeding budget
• Capable of effectively managing risks, dependencies, competing priorities, and mitigation plans
• Strong analytical, organizational, facilitation, presentation, and communication skills
• Proven ability to influence business users and stakeholders and deliver results without direct authority

Responsibilities

• Collects project ideas and requirements from business users, field Customer Satisfaction teams, customers, leadership, and corporate functions.
• Provides initial estimates of customer and business impact, effort, complexity, resource needs, risks, and dependencies.
• Develops project scope, objectives, deliverables, business requirements, project charters, business cases, success measures, and implementation road maps.
• Manages a range of concurrent customer satisfaction and continuous improvement projects from initiation through implementation and stabilization.
• Creates and maintains project plans, schedules, milestones, budgets, governance, risk and issue logs, and stakeholder communications.
• Monitors project effectiveness, tracks benefits, and coordinates improvements as required.
• Communicates complicated matters in a simple, structured way to senior management.
• Gets work done through cooperation with other groups with no direct reporting relationship to position and understands both operational needs and system constraints.

Skills

Project management

Stakeholder management

Requirements gathering

Business case development

Risk management

Analytical skills

Communication

Influence without authority

Education

Bachelor’s degree in business, engineering, operations, analytics, supply chain

Job description

EssilorLuxottica is seeking a results-driven Senior Project Manager to lead cross-functional customer satisfaction and continuous improvement initiatives. You will collect ideas, define scope, and build roadmaps with stakeholders from Operations, IT, Supply Chain, and Sales.

The role emphasizes delivering projects on time and within budget, managing risks, and communicating complex concepts to senior leadership, while aligning with our global mission to enhance customer satisfaction across our