Senior Project Manager - Commercial Cards Client Change Management, Client Connectivity

HSBC; Buffalo (NY); Hybrid; USD 110,000 - 150,000; Full time

Benefits offered by this job

Wellness Hub

Volunteer program

Sustainability initiatives

Inclusive work environment

Job summary

HSBC Holdings plc is seeking a Senior Project Manager to lead global commercial-card client change initiatives. You will manage end-to-end implementations, coordinate with clients, product teams, technology and operations to ensure on-time delivery and a smooth onboarding experience.

The role combines card programs, connectivity and data security, with governance and scalability improvements across regions.

Qualifications

• Experience delivering complex client implementations or change-management programs.
• Ability to manage multi-workstream initiatives on time and within scope.
• Experience working with global clients and geographically distributed teams.
• Knowledge of commercial-card products, payment processes and card program implementation.
• Understanding of APIs, data mapping, host-to-host and file-based connectivity.

Responsibilities

• Oversee end-to-end delivery of commercial-card client change initiatives from planning through closure.
• Manage implementations for purchasing, corporate, virtual and lodge cards where applicable.
• Define scope, document requirements and deliverables with clients and stakeholders.
• Develop and maintain detailed project plans with milestones and go-live dates.
• Coordinate activities across global teams and act as central point of contact for clients.

Skills

Project management

Cross-functional leadership

Global delivery

Commercial cards knowledge

APIs and data connectivity

Education

PMP/PRINCE2/Agile certification

Job description

Our purpose – Opening up a world of opportunity – explains why we exist. Here at HSBC, we use our unique expertise, capabilities, breadth, and perspectives to open up new kinds of opportunity for our more than 40 million customers. We’re bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities, and the planet we all share

In compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in the US. Applicants must be legally authorized to work in the U.S. as HSBC will not engage in immigration sponsorship for this position.

Ready to deliver global commercial-card implementations that improve client connectivity?

Why HSBC

HSBC is one of the largest banking and financial services organizations in the world. Guided by our purpose of opening up a world of opportunity, our ambition is to become the world’s most trusted bank globally, putting customers at the heart of everything we do.

The Opportunity

Join HSBC’s Commercial Cards Client Change Management team as a Senior Project Manager supporting global customers with the implementation and enhancement of card programs, payment solutions and connectivity services. This hybrid role sits at the intersection of commercial cards, client connectivity, technology and operational delivery. You’ll oversee complex cross-border initiatives from planning through implementation and post-launch optimization working with clients, product teams, technology, operations, vendors and regional stakeholders. Success means clear governance, on-time delivery and a smooth onboarding experience for clients. You’ll also help strengthen data integrity and security while supporting adoption of new capabilities by client administrators, cardholders and finance teams. Over time you’ll help make delivery more consistent, scalable and efficient across regions.

What you’ll be doing

• Oversee end-to-end delivery of commercial-card client change initiatives from planning through closure
• Manage implementations and enhancements for commercial-card program including purchasing cards, corporate cards, virtual cards and lodge cards where applicable
• Partner with clients and internal stakeholders to define scope, document requirements and agree clear deliverables
• Develop and maintain detailed project plans with milestones aligned to targeted go live dates
• Coordinate activities across global and regional teams acting as a central point of contact for clients and senior stakeholders
• Govern onboarding including program configuration, account setup, implementation readiness and transition into business-as-usual support
• Direct integration activity across client ERP and expense-management systems internal platforms and third-party providers using approved connectivity methods
• Coordinate testing and validation of transaction, authorization, settlement, reconciliation and reporting files and manage post-launch connectivity performance

What we’re looking for

• Bring proven experience delivering complex client implementations, systems integration or change-management programs ideally in commercial cards and payments
• Demonstrate strong project management capability delivering multi-workstream initiatives on time and within scope
• Show experience working with global clients and geographically distributed teams
• Apply knowledge of commercial-card products, payment processes and card program implementation
• Use a working understanding of APIs, data mapping, host-to-host and file-based connectivity and enterprise-system interfaces
• Navigate card transaction, settlement, reconciliation and reporting processes to support accurate delivery
• Partner effectively with technology teams, third-party vendors and client technical contacts to resolve issues
• Communicate clearly and influence effectively with senior stakeholders across business and technology
• Hold PMP, PRINCE2, Agile or equivalent certification, or bring equivalent demonstrable project delivery experience
• Apply awareness of data privacy, information security, operational risk and applicable regulatory requirements

Deliver seamless commercial-card change

If you want to help global organizations implement secure, scalable commercial-card solutions this role offers meaningful scope and visibility. You’ll work across clients, technology and operations to translate requirements into practical delivery and reliable connectivity. The work directly shapes onboarding quality, time to value and adoption of new capabilities across markets.

As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. We offer a competitive pay and benefits package including a robust Wellness Hub, all in a welcoming and inclusive work environment. You will be empowered to drive HSBC’s engagement with the communities we serve through an industry-leading volunteerism policy, a generous matching gift program, and a comprehensive program of immersive Sustainability and Climate Change Initiatives. You’ll want to join our Employee Resource Groups as they play a central part in life at HSBC, including the development of our employees and networking inside and outside of HSBC. We value difference. We succeed together. We take responsibility. We get it done. And we want you to help us build the bank of the future!

The final fixed pay offer will depend on the candidate and a number of variables, including but not limited to, role responsibilities, skill set, depth of experience and education, licensing/certification requirements, internal relativity, and specific work location.

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, race, national origin, ethnicity, disability or medical condition, genetic information, military or veteran service, religion, creed, sex, gender, pregnancy, childbirth, caregiver status, marital status, citizenship or immigration status, sexual orientation, gender identity or expression or any other trait protected by applicable law.