Vice President - Implementation Manager

HSBC; Buffalo (NY); On-site; USD 180,000 - 240,000; Full time

Job summary

HSBC Holdings plc is seeking a GTS Implementation Manager at VP level to lead the delivery of Receivables Finance, Supply Chain solutions, and core Trade services. You will manage cross-functional delivery, including technical integration, project management, client support, and collaboration with sales and product teams.

The role emphasizes strong stakeholder management, governance, and the ability to drive speed to revenue while maintaining quality and control across complex client engagements.

Qualifications

• Strong knowledge of Global Trade Solutions (GTS) products and services.
• Demonstrable experience in technical integration and project management within complex client environments.
• Excellent time management, planning, analytical and organizational capabilities.
• Ability to mobilize internal teams and resources to diagnose and resolve client issues quickly.
• High levels of commercial awareness across markets and regulations.

Responsibilities

• Lead client discovery and scoping sessions to understand requirements and translate them into implementation strategies.
• Define and document implementation plans and project scope.
• Produce a clear Implementation Scope Document and Project Plan with milestones and dependencies.
• Drive governance and change control throughout delivery and ensure alignment with timelines and commercial objectives.
• Identify risks early, escalate as needed, and propose mitigation actions to accelerate revenue realization.

Skills

GTS knowledge

Technical integration

Project management

Cross-functional collaboration

Client relationship management

Job description

Our purpose – Opening up a world of opportunity – explains why we exist. Here at HSBC we use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our more than 40 million customers. We’re bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

In compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in the US. Applicants must be legally authorized to work in the U.S. as HSBC will not engage in immigration sponsorship for this position.

As a GTS Vice President, Implementation Manager, you will play a key role in accelerating time to revenue by leading the implementation of Receivables Finance, Supply Chain solutions, and selected Core Trade products and services. This position requires you to build and maintain strong, constructive relationships with both internal and external stakeholders — with a particular focus on clients — to understand their objectives, align delivery to their needs, and support them in achieving their targets.

The role is best suited to a candidate with proven experience across cross-functional delivery, including technical integration, project management, client support, operations, and close collaboration with sales and product management teams.

As our Vice President-Implementation Manager , you will:

• Lead client discovery and scoping: Facilitate scope and discovery sessions to understand client requirements and translate them into practical implementation strategies aligned to both business outcomes and technical constraints
• Define and document implementation plans
• Produce a clear Implementation Scope Document and/or Project Plan, setting out the agreed scope of work, milestones and key deliverables, timelines and dependencies, and responsibilities across HSBC teams, external partners and the client
• Drive alignment and governance throughout delivery:Ensure the implementation scope remains clearly articulated, understood and formally agreed by the client and the project team, with appropriate governance and change control where required
• Manage delivery risks and improve execution: Identify risks early, escalate appropriately, and propose mitigation actions. You will also spot opportunities to streamline processes and improve delivery effectiveness, supporting faster and smoother revenue realization
• Maintain momentum from deal to go-live: Keep implementations moving at pace by coordinating stakeholders, removing blockers, and ensuring progress remains aligned to agreed timelines and commercial objectives

You´ll likely have the following qualifications to succeed in this role:

• Strong knowledge of Global Trade Solutions (GTS) products and services, or comparable relevant industry expertise
• Demonstrable experience in technical integration and project management, particularly within complex, fast-paced client environments
• Excellent time management, planning, analytical and organizational capabilities, with the ability to manage multiple priorities effectively
• The ability to mobilize internal teams and resources to diagnose, manage and resolve client issues quickly and professionally
• High levels of commercial awareness and business acumen, including sensitivity to economic, cultural, procedural and regulatory considerations across markets

As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. We offer a competitive pay and benefits package including a robust Wellness Hub, all in a welcoming and inclusive work environment. You will be empowered to drive HSBC’s engagement with the communities we serve through an industry-leading volunteerism policy, a generous matching gift program, and a comprehensive program of immersive Sustainability and Climate Change Initiatives. You’ll want to join our Employee Resource Groups as they play a central part in life at HSBC, including the development of our employees and networking inside and outside of HSBC. We value difference. We succeed together. We take responsibility. We get it done. And we want you to help us build the bank of the future!

The final fixed pay offer will depend on the candidate and several variables, including but not limited to, role responsibilities, skill set, depth of experience and education, licensing/certification requirements, internal relativity, and specific work location.

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, race, national origin, ethnicity, disability or medical condition, genetic information, military or veteran service, religion, creed, sex, gender, pregnancy, childbirth, caregiver status, marital status, citizenship or immigration status, sexual orientation, gender identity or expression or any other trait protected by applicable law.