Client Experience Associate

HSBC Holdings plc; Buffalo (NY); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Wellness Hub

Volunteer program

Matching gift program

Job summary

HSBC Holdings plc is hiring a Client Experience Associate for the Wealth Center, focused on delivering exceptional service while guiding clients through significant financial decisions. The role emphasizes operational soundness and compliance within a busy branch environment.

You will greet clients, facilitate transactions, promote digital channels, and ensure a premium customer experience. Strong prior banking/operations background and regulatory familiarity are required.

Qualifications

• Bachelor's degree or equivalent experience in a relevant field.
• Experience in customer service and/or operations in retail banking or wealth management.
• Strong decision making, organization, analytical, planning and math skills.
• Extensive knowledge of branch products/services and related regulations.
• Ability to handle transactional requests and resolve client issues.
• Notary Public License is required or to be maintained.

Responsibilities

• Greet and assist customers at the Wealth Center for appointments and transactions.
• Promote the use of alternative delivery channels.
• Own the customer experience within the branch ensuring service excellence.
• Ensure branch activities comply with regulations and policies.
• Support transactional, service, accounting and compliance activities in the Wealth Center.
• Manage completion of branch transactions and drive premium client experience.
• Collaborate with Center Manager to support Wealth Center goals.

Skills

Customer service

Operational experience

Analytical skills

Notary Public License

Regulatory knowledge

Problem solving

Education

Bachelor's degree in business, accounting, related field or equivalent experience

Job description

Area of Interest: Branch and Retail Banking

Role Workstyle: Office Worker

Date: 23 Oct 2026

Our purpose – Opening up a world of opportunity – explains why we exist. Here at HSBC, we use our unique expertise, capabilities, breadth, and perspectives to open up new kinds of opportunity for our more than 40 million customers. We’re bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities, and the planet we all share.

In compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in the US. Applicants must be legally authorized to work in the U.S. as HSBC will not engage in immigration sponsorship for this position.

As our Client Experience Associate, you’ll help new and current Wealth Center customers feel comfortable while they’re making significant financial decisions for their future. You will also ensure the operational soundness of the branch. Your daily responsibilities will be servicing clients, accounting and compliance-related activities. To thrive in this job, you need to have any previous banking experience, including operations and customer service experience.

As our Client Experience Associate,you will:

• Greet and assist customers who visit the Wealth Center for scheduled appointments and financial transactions
• Promote the use of alternative delivery channels
• Be the owner of the customer experience within the branch ensuring service excellence and timely resolution of service and operational issues
• Ensure all branch activities comply with all applicable regulations, and policies
• Be able to perform work you’re proud of since you will be playing a part in helping our customers with their financial needs in the next step in their life’s
• Support with retail operational, service, accounting and compliance-related activities within the Wealth Center
• Manage the completion of branch transactional activities
• Ensure a premium client experience within the Wealth Center channel and work with the Center Manager and the center team to support these efforts

You’ll likely have the following qualifications to succeed in this role :

• Bachelor’s degree in business, accounting, related field or equivalent experience
• Good experience in customer service and or operational experience within a retail banking, wealth management or equivalent
• Proven decision making, customer service, organizational, analytical, planning and mathematical skills
• Extensive knowledge of Company products and services offered within the branch system, related operational activities and pertinent regulations
• Ability to support and complete transactional customer requests and resolve client issues
• Will be required to maintain a Notary Public License

As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. We offer a competitive pay and benefits package including a robust Wellness Hub, all in a welcoming and inclusive work environment. You will be empowered to drive HSBC’s engagement with the communities we serve through an industry-leading volunteerism policy, a generous matching gift program, and a comprehensive program of immersive Sustainability and Climate Change Initiatives. You’ll want to join our Employee Resource Groups as they play a central part in life at HSBC, including the development of our employees and networking inside and outside of HSBC. We value difference. We succeed together. We take responsibility. We get it done. And we want you to help us build the bank of the future!

Your final fixed pay offer will depend on the candidate and several variables, including but not limited to, role responsibilities, skill set, depth of experience and education, licensing/certification requirements, internal relativity, and specific work location.

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, race, national origin, ethnicity, disability or medical condition, genetic information, military or veteran service, religion, creed, sex, gender, pregnancy, childbirth, caregiver status, marital status, citizenship or immigration status, sexual orientation, gender identity or expression or any other trait protected by applicable law.