Senior Project Manager, Associate Experience & Strategy

capitalone; Richmond (VA); On-site; USD 110,000 - 125,000; Full time

Job summary

Capital One is seeking a Principal Associate, Project Manager to join the Consumer & Developer Experience (CDX) team in Richmond, VA. The role focuses on designing experiences and driving cross‑functional execution from concept to delivery, reporting to an Executive VP and supporting leadership with program governance and operational playbooks.

The successful candidate will apply structured PM discipline, improve processes, and foster collaboration across teams with strong analytical,

Qualifications

• Bachelor’s Degree or Military experience.
• At least 3 years of project management experience.
• Project or process management certifications preferred.
• Strong analytical and problem-solving abilities with excellent communication.

Responsibilities

• Strategic Planning & Impact Lifecycle: develop annual strategic plan and OKRs with structured initiative workstreams.
• Talent & Performance Management cycles: collaborate with HRBPs and leaders to execute TM and PM cycles.
• Associate Lifecycle & Program Governance: establish detailed program plans and governance routines.
• Integration Associate Experience & Change Management: champion integration of associate experience.
• Process Architecture & Tooling: configure Jira, Confluence, Google Sites, Slack and maintain playbooks.

Skills

Analytical thinking

Problem solving

Communication

Team collaboration

Education

Bachelor’s Degree or Military experience

Project/process management certifications

Tools

Jira

Confluence

Google Sites

Slack

Job description

Capital One is seeking a Principal Associate, Project Manager to join the Consumer & Developer Experience (CDX) team in Richmond, VA. The role focuses on designing experiences and driving cross‑functional execution from concept to delivery, reporting to an Executive VP and supporting leadership with program governance and operational playbooks.

The successful candidate will apply structured PM discipline, improve processes, and foster collaboration across teams with strong analytical,