Senior Project Manager

Trustedtech; United States; Remote; USD 125,000 - 140,000; Full time

Benefits offered by this job

Medical coverage (HMO/PPO)

Dental & Vision

401(k) with match

Paid time off

Parental leave

Voluntary benefits

EAP

Short-term disability

Job summary

TrustedTech is seeking a Senior Project Manager for Professional Services to own the delivery of its most complex, strategic engagements from intake to closure, ensuring on-time, within-scope, and within-budget delivery. You will apply advanced PM frameworks and mentor other PMs while upholding TrustedTech's white-glove service standards.

You will act as a technical leader within the PMO, guiding governance, collaborating with Delivery Managers and executives, and aligning cross-functional teams

Qualifications

• Bachelor's degree or equivalent professional experience.
• Active PMP certification mandatory; additional certifications such as CSM/ACP or Six Sigma/Lean are a plus.
• Proven leadership and mentoring experience with project management professionals.
• Ability to communicate effectively with executive stakeholders.
• Proficiency with Microsoft Office 365 and project management tools.

Responsibilities

• Own and manage the most complex, strategic Professional Services projects from intake through closure.
• Translate statements of work into detailed project plans with milestones and resource needs.
• Lead kickoff sessions and align internal teams and clients on goals and success criteria.
• Mentor PMs and support PMO governance and best practices.
• Deliver weekly status reports and maintain project documentation and financial trackers.

Skills

PMP certification

Leadership

Communication skills

Waterfall/Agile/hybrid

MS Office 365

Education

Bachelor's degree or equivalent professional experience

Tools

PSA tools

CRM systems

MS Project

Job description

TrustedTech is a leading Microsoft Cloud Solution Provider (CSP) specializing in Microsoft Cloud services, Microsoft perpetual licensing, and Microsoft Support Services for medium and enterprise-sized businesses. Our robust team of in-house, U.S-based Microsoft architects and engineers are certified in all 6/6 Microsoft Solutions Partner Designations in the Microsoft Cloud Partner Program.

Prioritizing a people-centric mission, TrustedTech has transformed the Microsoft software licensing experience, giving IT professionals complete confidence in the success of their Microsoft investment.

Overview:

The Senior Project Manager for Professional Services will be responsible for owning the delivery of TrustedTech's most complex, strategic, highest-impact Professional Services engagements from intake through execution and closure, ensuring delivery on time, within scope, and within budget. Applying advanced project management frameworks and methods, this role manages projects of broad and diverse scope, size, budget, and team composition, including multi-workstream and multi-client-stakeholder engagements with considerable impact to the organization and its clients.

Beyond direct project delivery, the Senior Project Manager serves as a technical leader within the PMO: mentoring and providing guidance to other Project Managers, shaping PMO methodology and governance, and acting as a trusted advisor to Delivery Managers, Cloud Delivery Architects, Account Managers, executive stakeholders, and clients while upholding TrustedTech's standards for white-glove service, quality, and execution.

Responsibilities:

Complex Project & Program Delivery

• Own and manage the most complex, strategic Professional Services projects (including multi-phase, multi-workstream, and enterprise-scale engagements) from intake through closure, ensuring scope, timeline, and budget adherence.
• Translate signed statements of work into detailed project plans, defining phases, milestones, resource needs, and evaluation criteria, and determine the methods and techniques best suited to each engagement.
• Lead project kickoff sessions, aligning internal teams and clients on goals, roles, and success criteria for high-visibility engagements.
• Oversee groups of related projects within a client program or portfolio where needed, ensuring interdependencies, resources, and priorities are managed holistically.
• Conduct post-project evaluations to capture lessons learned, feed improvements back into PMO practices, and close out projects cleanly.

Executive Stakeholder Engagement & Alignment

• Serve as the primary and escalation point of contact for clients and internal stakeholders on complex strategic engagements, including regular interaction with senior and executive-level personnel.
• Coordinate and direct cross-functional resources, including architects, vendors, and partners, across concurrent workstreams.
• Lead internal and client meetings (including steering committees and executive readouts), ensuring accountability, decision-making, and follow-through.
• Facilitate alignment on priorities and decisions across competing stakeholder interests, resolving conflicts and negotiating additional resources when needed to achieve project goals.

Delivery & Performance Oversight

• Oversee day-to-day execution across assigned projects, ensuring deliverables meet quality standards and client expectations.
• Monitor risks, dependencies, and progress on highly complex, project-related issues, analyzing variable factors and proposing innovative solutions, and elevate to leadership with recommended paths forward.
• Track project performance and financial health against scope, budget, and timeline, understanding the cost impact of decisions and adjusting plans to stay on course.
• Deliver projects within target margin by actively managing labor hours, resource mix, and change orders, and proactively addressing variances that threaten project profitability.
• Identify and resolve delivery bottlenecks across teams, and manage issues that arise from implementing changes within client organizations.
• Mentor, coach, and provide day-to-day guidance to Project Managers, supporting their development in methodology, client management, and delivery execution.
• Serve as an escalation and advisory resource for other PMs on complex delivery challenges, risk situations, and client conflicts.
• Support onboarding of new PMO team members and champion consistent adoption of PMO standards across the team.
• Act as a subject matter expert who influences and guides the project management methods, tools, and processes used across Professional Services.

Documentation & Reporting

• Maintain accurate project documentation, including project plans, schedules, risk/issue logs, financial trackers, and change records.
• Deliver weekly project status reports to clients and internal stakeholders, and prepare executive-level summaries highlighting progress, risks, financials, and upcoming milestones.
• Track and document scope changes, ensuring change orders are properly reviewed, approved, and recorded.
• Maintain a centralized repository of project artifacts for audit, reference, and knowledge-sharing purposes.

Process, Governance & Continuous Improvement

• Lead the design and continuous improvement of PMO templates, standards, playbooks, and governance processes.
• Analyze recurring inefficiencies and delivery data across engagements, and initiate and drive process improvement initiatives from proposal through adoption.
• Develop and own playbooks and best practices for common and emerging engagement types.
• Ensure project execution across the team aligns with established PMO governance and quality standards.

Schedule & Resource Management

• Develop and maintain detailed project schedules and communication strategies aligned with project objectives, ensuring on-time delivery across the project lifecycle.
• Anticipate obstacles, identify schedule risks early, and build contingency plans to protect key milestones.
• Adjust project timelines as scope or resource changes occur, communicating impacts and options to stakeholders and leadership.
• Partner with Delivery Managers to align resource availability, capacity, and skills with project and portfolio schedules.

Required Skills & Qualifications (must-haves):

• Bachelor's degree or equivalent professional experience.
• 10+ years of project management experience, including demonstrated success managing highly complex, broad-scope projects or programs.
• Advanced knowledge of project management principles, theories, and concepts, with demonstrated competency selecting and implementing the right methods and techniques (Waterfall, Agile, or hybrid) for each engagement.
• Active Project Management Professional (PMP) certification is mandatory. Additional certifications such as CSM, ACP, or quality improvement training (Six Sigma, Lean) are a plus.
• Proven leadership ability, including experience mentoring, guiding, or leading other project management professionals.
• Demonstrated ability to communicate effectively at all levels of an organization, including regular interaction with executive-level and senior client stakeholders.
• Strong conceptual and planning skills to analyze projects of broad and diverse scope; understands the cost impact of projects, project tracking tools, and metrics.
• Ability to manage multiple concurrent, high-complexity projects in a fast-paced environment.
• Demonstrated ability to anticipate obstacles, plan for contingencies, and put forth persuasive, well-reasoned recommendations.
• Proficiency with Microsoft Office 365 and project management tools.

Preferred Skills & Qualifications (nice-to-haves):

• Experience managing Microsoft Cloud or IT services projects, including migrations, deployments, and managed services engagements.
• Experience in a professional services or consulting organization with client-facing delivery responsibility.
• Program or portfolio management experience overseeing multiple related projects.
• Experience developing PMO standards, playbooks, or governance frameworks.
• Familiarity with PSA tools, CRM systems, and project financial tracking.
• Demonstrated ability to integrate critical information across disciplines and connect project delivery to broader business strategies and initiatives.
• Type: Remote, Monday - Friday
• Hours: 6:00 am to 3:00 pm PT OR 7:00 am to 4:00 pm PT
• Base Salary Range: $125K - $140K (*DOE) + variable bonus

- 100% employer-paid base medical coverage: HMO (CA) | PPO (out-of-state)

- Dental and vision coverage

- 401(k) with 4% company match (fully vested)

- Paid vacation, sick leave, and holidays

- Paid parental leave

- Voluntary benefits (STD*, life/AD&D, accident, critical illness, hospital)

- Employee Assistance Program (EAP)

(*Short-term Disability available for employees outside California)

*TrustedTech is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation/gender identity, or any other characteristic protected by applicable law.*