Senior Project Manager

CaptivateIQ, Inc.; New York (NY); On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Unlimited vacation

Mental health days

Work anniversary stipend

Professional development stipend

Home office stipend

Caretaker stipend

Team lunches

401k plan

Latest hardware and tools

Employee ERGs

Job summary

CaptivateIQ, Inc. is seeking a highly experienced Senior Project Manager to lead our Professional Services team, guiding complex enterprise SaaS implementations from planning through delivery.

You will own multi-project plans, manage scope, budget, and cross-functional coordination with Solution Architects and engineering, while reporting to executive sponsors. This role demands PMP certification, 10+ years of PM experience, and strong communication with VP/C-suite stakeholders.

Qualifications

• PMP certification is required.
• 10+ years of project management experience in enterprise SaaS deployments.
• Bachelor’s degree in Business, IT, Engineering, or related field.
• Experience delivering multi-phase enterprise implementations with executive stakeholders.

Responsibilities

• Lead planning, execution, monitoring, and closure of multiple customer projects.
• Oversee enterprise SaaS deployments with complex data integrations and multi-system architectures.
• Maintain detailed project plans; manage scope, schedule, resources, and budget.
• Provide executive status updates, risk registers, and escalation summaries to leadership and customers.
• Mentor junior and mid-level Project Managers on enterprise delivery standards.

Skills

PMP certification

Executive-level communication

Stakeholder management

Data integration concepts

APIs

System architecture

Education

Bachelor's degree in Business, Information Technology, Engineering, or related field

Job description

• We are seeking a highly experienced Senior Project Manager to join our Professional Services team, leading our most complex and technically demanding enterprise SaaS implementations
• Oversee the planning, execution, monitoring, and closure of multiple customer projects
• Establish strong relationships with customer stakeholders, ensuring alignment on project goals and deliverables. Manage communication and expectation-setting throughout the project
• Develop and maintain detailed project plans, managing scope, schedule, resources, and budget. Track project progress and ensure adherence to milestones
• Identify potential risks and proactively implement mitigation strategies. Manage scope changes, budget adjustments, and timeline shifts through structured change control processes
• Coordinate cross-functional teams, ensuring proper allocation of resources for successful project execution
• Maintain comprehensive project documentation, including status reports, risk registers, and lessons learned. Provide regular updates to leadership and customers
• Leverage industry best practices and continuous improvement methodologies to enhance project execution and customer satisfaction
• Lead the full project lifecycle for enterprise-tier customer implementations, including complex data integrations, custom configurations, and multi-system architectures
• Serve as the primary point of accountability for enterprise customer stakeholders (VP/C-suite), driving alignment on scope, technical approach, and delivery milestones
• Partner closely with Solution Architects, Engineering, and Technical Consultants to assess technical risk, integration complexity, and deployment readiness
• Own and manage complex project plans across scope, schedule, resourcing, and budget for high-ARR, strategically important enterprise accounts
• Proactively identify and mitigate technical and delivery risk across long-duration, multi-phase implementations; lead structured change control for scope, budget, and timeline shifts
• Mentor and provide delivery guidance to junior and mid-level Project Managers on enterprise best practices and technical delivery standards
• Drive continuous improvement of enterprise delivery methodology, tooling, and technical playbooks across the Professional Services team
• Deliver executive-level status reporting, risk registers, and escalation summaries to both customer leadership and internal executives

Benefits

• 100% of medical, dental, and vision covered including 75% for dependents
• Unlimited vacation days and quarterly mental health days so you can recharge
• $1,000 to explore your dream destination on your work anniversary
• $500 annual professional development stipend to continue growing and learning
• $500 home office stipend to decorate your home office
• $1,000 caretaker stipend to make sure our parent colleagues are being supported
• Virtual team lunches to keep you connected
• 401k plan to participate in and save towards the future
• Newest hardware and tools for the job
• Employee Resource Groups (ERGs) to support and celebrate the shared identities and life experiences of communities within CaptivateIQ

This is a senior, high-impact role for a PMP-certified project management professional with deep experience managing enterprise SaaS deployments and a strong technical foundationThe ideal candidate is as comfortable in a technical architecture conversation with engineering and customer IT teams as they are managing executive stakeholders, and brings proven judgment for de-risking large-scale, multi-phase, multi-stakeholder implementationsStrong technical acumen required: hands-on familiarity with data integration/ETL concepts, APIs, system architecture, and enterprise IT environments. Candidates with the strongest technical depth will be prioritizedDemonstrated track record delivering complex, multi-phase enterprise implementations on time and on budgetPMP certification requiredExperience with incentive compensation management, sales performance management or related enterprise financial/SaaS software highly desirableExecutive-level communication and stakeholder management skills; experience engaging directly with VP/C-suite customer sponsors10+ years of project management experience, with a significant portion managing enterprise SaaS implementations or deploymentsBachelor’s degree in Business, Information Technology, Engineering, or a related field (or equivalent practical experience)