Description
About the Role:
We are seeking a highly organized and strategic Senior Project Manager to
join our operations leadership team. This role requires a dynamic professional capable of
overseeing massive multi-site retail and AV rollouts from initial proposal to final invoice. You will
serve as the hub of your projects - coordinating field technicians, managing supply chain
logistics, building estimates, and collaborating with our internal accounting and business
development teams to ensure seamless execution and profitability.
Key Responsibilities:
Project Planning & Execution
- - Plan, schedule, and execute complex, high-volume multi-site rollouts (ranging from 100 to 1,500+ locations) for enterprise retail and corporate clients.
- - Develop aggressive but realistic project timelines, capacity plans, and installation paces to meet strict client deadlines.
- - Coordinate complex project logistics, including warehousing, material kitting, and staggered drop-shipments to align with technician arrival dates.
Estimating & Financial Management
- - Develop comprehensive project proposals and formal quotes based on site surveys and client scopes of work.
- - Accurately estimate costs for varying labor conditions (day vs. overnight/after-hours rates), travel and trip charges, minor materials, and heavy equipment rentals (e.g., scissor lifts).
- - Monitor project profitability and ensure all change orders or scope adjustments are captured and billed appropriately.
Vendor & Technician Management
- - Source, negotiate with, and onboard regional field technicians and subcontractors to transition them to direct partnerships.
- - Oversee the vendor compliance process, ensuring all active partners have signed MSAs, W-9s, and up-to-date Certificates of Insurance (COIs) on file.
- - Dispatch work orders to field teams, track their daily progress, and provide technical or logistical troubleshooting support as needed.
Cross-Functional Leadership & Administration
- - Act as the primary operational liaison between Business Development, Accounting, and the Client.
- - Troubleshoot and resolve complex billing bottlenecks, ensuring field teams submit the exact documentation (serial numbers, task IDs, photos) required for specific client invoicing portals.
- - Develop standard operating procedures (SOPs) to streamline inter-departmental workflows and improve the speed of invoice approvals.
Requirements
Qualifications:
- - 5+ years of experience in project management, specifically in facility maintenance, AV installations, or multi-site retail rollouts.
- - Strong financial acumen with proven experience building complex project estimates and proposals.
- - Extensive experience managing and onboarding third-party contractors, subcontractors, and direct technicians.
- - Exceptional organizational skills with the ability to manage hundreds of moving parts (shipments, tech schedules, store openings) simultaneously.
- - Proficiency in tracking projects through CRM/Project Management software (e.g., Salesforce) and managing spreadsheet-based invoicing.