Senior Project/Account Manager

HealthCare Alliance Group, LLC.; Philadelphia (Philadelphia County); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) retirement plan with profit sharing

Paid time off and paid holidays

Job summary

A full-service medical communications company is seeking a Senior Project/Account Manager to lead medical communication programs and oversee key client accounts. The role involves strategic client partnerships, project management, and ensuring client satisfaction and financial health. Ideal candidates will have 5–7 years of experience in medical communications, exceptional organizational skills, and proficiency in Microsoft Office. This position is remote or hybrid, offering a supportive team environment and professional development opportunities.

Qualifications

• 5–7+ years in agency or medical communications, managing complex projects.
• Prior experience leading project teams strongly preferred.

Responsibilities

• Lead diverse medical communication initiatives from planning to completion.
• Serve as the primary client partner, building trust.
• Manage project lifecycle ensuring timelines, budgets, and quality standards.

Skills

Exceptional organizational and multi-tasking abilities

Strong written and verbal communication skills

Problem-solving mindset

Advanced proficiency in Microsoft Office

Education

Bachelor’s degree in Communications, Marketing, Business, or related field

Tools

Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams)

Job description

HealthCare Alliance Group, LLC is an innovative, full-service medical communications company dedicated to improving patients’ lives. We foster a collaborative, supportive team environment that encourages professional growth and excellence in client service.

We are seeking a Senior Project/Account Manager to lead complex or high-visibility medical communication programs and oversee a portfolio of projects for key clients. This role serves as a strategic partner to clients, driving program planning, quality, and performance while providing direction and oversight to Project Managers, Associate Project Managers, and Project Coordinators. The Senior Project/Account Manager is accountable for client satisfaction, financial health, and continuous improvement across assigned accounts.

The corporate office is located in Voorhees, New Jersey, just outside of Philadelphia. The role can be 100% remote, or partial in office, if desired.

Requirements

• Lead diverse medical communication initiatives, including exhibit booths, patient materials, advisory boards, publications, clinical posters, newsletters, KOL development, and webcasts.
• Oversee project lifecycle from planning to completion, ensuring timelines, budgets, and quality standards are met.
• Guide and support Project and Associate Project Managers, resolving challenges and optimizing workflow.
• Proactively manage risks and escale complex issues to senior leadership when necessary.
• Serve as the primary client partner, building trust and leading strategic discussions.
• Maintain strong relationships with faculty, external stakeholders, and Key Opinion Leaders.
• Conduct client meetings, status updates, and program reviews, communicating insights and recommendations clearly.
• Identify opportunities for organic account growth and contribute to new business initiatives.
• Coordinate with internal teams including Medical Strategy, Editorial, Creative, Meeting, IT & Web, Fulfillment, and Accounting.
• Manage external vendors and freelance contractors to ensure quality, cost efficiency, and timely delivery.
• Support development and refinement of internal SOPs and processes.
• Oversee program financials, including forecasting, margin management, and scope adherence.
• Approve project budgets and proactively address scope changes or overages.
• Lead project teams, providing coaching, guidance, and performance feedback.
• Support leadership in team performance reviews and advancement planning.

Additional Responsibilities

• Contribute to new business proposals, presentations, and client research.
• Enhance internal processes and tools for greater efficiency and quality.
• Travel up to 25%, including nights and weekends as needed.

Skills & Experience

• Exceptional organizational and multi-tasking abilities in fast-paced environments.
• Strong written and verbal communication skills; adept at leading discussions and managing stakeholder expectations.
• Problem-solving mindset with attention to detail and excellent customer service orientation.
• Advanced proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams).

Education & Experience

• Bachelor’s degree preferred (Communications, Marketing, Business, or related field); significant relevant experience considered.
• 5–7+ years in agency or medical communications, including managing complex projects and client relationships.
• Prior experience leading project teams strongly preferred.

Why Join Us?

• Medical, Dental, and Vision Insurance
• Life and AD&D insurance
• Short- and long-term disability insurance
• Voluntary insurance plans
• 401(k) retirement plan with profit sharing
• Employee Assistance Program (EAP)
• Reduced summer hours (Memorial Day to Labor Day)
• Paid time off and paid holidays
• Professional work environment promoting personal development and team growth
• Discounted ticket service for shows, sporting events, movies, and more