Senior Programme Management Consultant – ServiceNow SPM

NTT DATA, Europe & LATAM, Branch in USA, Inc.; United States; Remote; USD 50,000 - 56,000; Full time

Job summary

NTT DATA is seeking a Senior Programme Management Consultant – ServiceNow SPM with extensive experience in programme and portfolio management, PMO governance, Strategic Portfolio Management (SPM), and enterprise portfolio platforms.

The consultant will oversee a portfolio of projects, support Fund-wide critical initiatives, strengthen governance and reporting, and contribute to the implementation, adoption, and continuous improvement of ServiceNow Strategic Portfolio Management.

Qualifications

• Seven years of progressively responsible experience in project/programme management.
• Experience in a multicultural environment.
• Knowledge of Strategic Portfolio Management (SPM) concepts, processes and methodologies.
• Experience with an SPM platform for portfolio planning, governance, demand/project management, resource and capacity management, benefits tracking and reporting.
• Experience with pension/financial ERP systems.
• End-to-end project/program implementation and governance.

Responsibilities

• Oversee a portfolio of projects aligning with strategic priorities and monitor performance, risks, opportunities, and corrective actions.
• Manage stakeholder communication and provide regular portfolio and project updates to senior management.
• Ensure projects follow PMO governance standards, reviews, risk management, and issue escalation.
• Support design, implementation, adoption, and continuous improvement of ServiceNow SPM, including dashboards and data quality.
• Support SPM implementation activities including process design, data readiness, testing, stakeholder engagement, adoption, and portfolio workflows.
• Continuously improve PMO tools and processes to strengthen tracking, reporting, governance, and project management effectiveness.
• Support fund-wide critical projects and work with project managers to strengthen delivery and outcomes.
• Mentor project managers and promote cross-functional collaboration for continuous improvement.
• Assist leadership with portfolio prioritization, demand management, resource and capacity planning, and benefits tracking.
• Maintain executive dashboards and portfolio reports covering health, prioritization, resources, risks, and milestones.
• Maintain comprehensive project documentation and promote reporting consistency across the portfolio.
• Collaborate with Risk Management, Security, Communications, and units to support risk mitigation and change management.
• Coordinate with vendors and system integrators to ensure smooth project operations.

Skills

PMO governance

Strategic Portfolio Management

ServiceNow

Stakeholder management

Risk management

Multicultural environment

Education

Master’s degree or equivalent in business/IT

PRINCE2 / PMP certification

Tools

ServiceNow platform

Portfolio dashboards

Job description

Senior Programme Management Consultant – ServiceNow SPM

LATAM

Location: 100% remote, seeking candidates located in LATAM.

Contract Length: 1 year, with potential for extension.

Contract Rate: $36-41per hour in USD. Final rate will be determined based on relevant experience and overall fit for the position.

NTT DATA is seeking a Senior Programme Management Consultant – ServiceNow SPM with extensive experience in programme and portfolio management, PMO governance, Strategic Portfolio Management (SPM), and enterprise portfolio platforms. The consultant will oversee a portfolio of projects, support Fund-wide critical initiatives, strengthen governance and reporting, and contribute to the implementation, adoption, and continuous improvement of ServiceNow Strategic Portfolio Management.

Responsibilities:

• Oversee a portfolio of projects to ensure alignment with organizational goals and strategic priorities, while monitoring project performance, risks, opportunities, and required corrective actions.
• Manage stakeholder communication and expectations across the project portfolio and provide regular portfolio and project updates to senior management.
• Ensure projects follow established PMO governance standards, frameworks, and best practices, including project reviews, quality monitoring, risk management, and timely escalation of issues.
• Support the design, implementation, adoption, and continuous improvement of the ServiceNow Strategic Portfolio Management (SPM) platform, including portfolio structures, workflows, dashboards, reporting, governance processes, and data quality.
• Support SPM implementation activities including process design, data readiness, testing, stakeholder engagement, adoption, portfolio workflows, resource management, and benefits-tracking capabilities.
• Continuously evaluate and improve PMO tools and processes to strengthen project tracking, portfolio reporting, governance, and overall project management effectiveness.
• Support Fund-wide critical projects and work closely with project managers to strengthen delivery, address complex project issues, and achieve optimum results.
• Mentor and guide project managers and promote effective collaboration across cross-functional teams while fostering continuous improvement in project management practices.
• Work with senior leadership to support portfolio prioritization, demand management, resource and capacity planning, benefits tracking, and alignment of projects with organizational strategic objectives.
• Maintain and enhance project and portfolio performance reports and executive dashboards covering portfolio health, prioritization, resource and capacity information, risks, benefits, and critical milestones.
• Maintain comprehensive project documentation and promote consistency in project management and reporting practices across the portfolio.
• Collaborate with Risk Management, Security, the Business Transformation Unit, Communications, and project teams to support risk mitigation, security requirements, process reengineering, change management, and project communications.
• Work with the license provider and system integrator supporting critical projects to maintain effective vendor relationships and smooth project operations.

Required Experience:

• Demonstrated experience applying Strategic Portfolio Management (SPM) practices in a PMO or enterprise portfolio environment is required.
• A minimum of seven years of progressively responsible experience in project or programme management, administration, or related area is required.
• Experience in successfully managing and completing complex project(s) in a multicultural environment is required.
• Knowledge of Strategic Portfolio Management (SPM) concepts, processes and methodologies is required.
• Experience working with a Strategic Portfolio Management (SPM) platform to support portfolio planning, prioritization, governance, demand/project management, resource and capacity management, benefits tracking and portfolio reporting is required.
• Working experience in the pension (or financial) ERP system is required.
• Experience in implementing projects and Programs end to end including process improvement, Project planning and implementation, Project tracking, documentation, reporting and dashboard is required.

Nice-to-Have:

• Experience with ServiceNow Strategic Portfolio Management (SPM), including implementation, configuration and/or operational use, is desirable.
• System design knowledge is desirable.
• Understanding of the UN system is desirable.

Tools & Technologies:

• Portfolio planning, prioritization, governance, demand/project management, resource and capacity management, benefits tracking, dashboards, and portfolio reporting.
• Pension or financial ERP systems.

Education & Certifications:

• Advanced university degree (Master’s degree or equivalent) in business administration, management, economics, computer science, information systems or a related field. A first-level university degree in combination with qualifying experience may be accepted in lieu of the advanced university degree.
• A professional certification in project management, such as Project in Controlled Environment Version 2 (PRINCE2), Project Management Professional (PMP) or any other equivalent project management certification, is required.

Required Equipment:

This role requires the use of a personal laptop. Candidates must be comfortable with company security software and device management tools being installed on their laptop as part of the onboarding process and for the duration of the engagement.

About NTT DATA

NTT DATA is a Top 5 global IT services provider with more than 190,000 professionals across 50+ countries. We combine industry expertise with capabilities in consulting, technology, AI, cloud, applications, infrastructure, and connectivity to help organizations innovate, optimize, and transform. Through responsible innovation, we deliver meaningful business outcomes, accelerate client success, and create a positive impact on society.

Equal Opportunity Employer

NTT DATAis committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.NTT DATA is an Equal Opportunity Employer Male/Female/Disabled/Veteran and a VEVRAA Federal Contractor.