Senior Program Supervisor: Patient Access Team Leader

Valeris; Indiana (PA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Telehealth access

401(k) match

Paid time off

Holidays

Job summary

Valeris seeks a Senior Supervisor to lead patient support operations, guiding the team as they navigate access to complex medications for patients.

You will oversee daily program operations, recruit and train staff, monitor SOP compliance, and provide coaching to direct reports while upholding Valeris’ values and commitment to patient care. This role requires strong communication, confidentiality, and the ability to adapt in a fast-paced environment.

Qualifications

• 2+ years of experience in the healthcare industry.
• Bachelor’s degree or higher strongly preferred, but relevant patient services experience will be considered in lieu of degree.
• Strong leadership and prior personnel management experience.
• Experience leading customer service teams is a plus.

Responsibilities

• Daily program operational management.
• Team hiring, development and training.
• Reporting of Adverse Events/ Product Complaint inquiries in accordance with SOP.
• Utilize Valeris’ values as the driving force behind the team’s success.
• On time adherence to training deadlines for all corporate policies and procedures.
• Ensure all SOPs are followed with consistency.
• Perform additional tasks or projects as assigned.

Skills

Healthcare industry experience

Leadership

People management

Customer service orientation

Communication skills

Emotional intelligence

Attention to detail

Adaptability

Team collaboration

Confidentiality

Education

Bachelor's degree or higher

Job description

Valeris seeks a Senior Supervisor to lead patient support operations, guiding the team as they navigate access to complex medications for patients.

You will oversee daily program operations, recruit and train staff, monitor SOP compliance, and provide coaching to direct reports while upholding Valeris’ values and commitment to patient care. This role requires strong communication, confidentiality, and the ability to adapt in a fast-paced environment.