Senior Program Specialist

State-of-Missour; Jefferson City (MO); On-site; USD 56,000 - 68,000; Full time

Benefits offered by this job

Pension plan

Paid leave & holidays

Health insurance

Job summary

MO HealthNet Division in Cole County is seeking a Senior Program Specialist to oversee the Enrollment Broker and Premium Collections Vendor, ensuring contract deliverables align with policy and regulatory requirements. You will collaborate across units to implement EBPC changes and monitor performance, while supporting training and issue tracking.

The role requires a Bachelor’s degree with 3-5 years of relevant experience, excellent writing and communication skills, and ability to work

Qualifications

• Bachelor’s degree and 3-5 years of relevant experience.
• Experience with contracts, vendor management, and Medicaid enrollment preferred.
• Excellent writing and communication skills; ability to interpret policies and regulations.

Responsibilities

• Oversee the Enrollment Broker and Premium Collections (EBPC) Vendor and its contract deliverables.
• Collaborate with MHD Systems and Constituent Services to implement EBPC changes.
• Oversee EBPC implementation and ensure compliance with policy requirements.
• Monitor EBPC deliverables and business requirements documents.
• Assist in drafting and approving training materials for EBPC contact center.
• Monitor issues and bugs related to EBPC solution and SLA tracking.
• Perform other duties as assigned.

Skills

Contract management

Vendor management

Medicaid enrollment

Writing skills

Policy interpretation

Independent work

Team collaboration

Education

Bachelor's degree

3-5 years experience

Job description

The MO HealthNet Division has an opening for a Senior Program Specialist within the Managed Care Policy, Contracts, and Compliance Unit located in Cole County.

Semi‑monthly salary: $2,580.83. Individual(s) selected for this position may receive a higher rate based on a pay differential (e.g. shift, or time‑of‑service pay). Annual Salary: $61,939.92

Job Posting Number: 4617 8400034

Job Location: This position is located at the Howerton State Office Building; 615 Howerton Court, Jefferson City, MO. All internal promotional applicants are encouraged to apply, and there may be alternate office space available.

the Department of Social Services partners with families and communities to protect children, rehabilitate youth and move families to self‑sufficiency so that Missourians can lead safe, healthy and productive lives.

Why you’ll love this position:

This is a newly created position located in the collaborative and supportive unit that develops and maintains contracts and waivers for the MO HealthNet Managed Care Program. The work is challenging, and the rewards are big as we work together to support MHD’s mission to “Empower Missourians to live safe, healthy, and productive lives.” This position offers a unique opportunity to grow personally and professionally within a positive, high‑performing team.

What you’ll do:

This position is responsible for the oversight of the Enrollment Broker and Premium Collections Vendor. Responsibilities of this position include:

• Oversight of the Enrollment Broker and Premium Collections (EBPC) Vendor and the vendor’s adherence to the contract deliverablesontract.
• Collaborate with the MHD Systems and Constituent Services units to enact and implement changes to the EBPC Solution.
• Oversee EBPC implementation.
• Ensure EBPC solution compliance with legislative, state and federal policy requirements.
• Monitor contractual EBPC deliverables and business requirement documents.
• Support in drafting and approving training materials for the EBPC contact center.
• Track and oversee issues and bugs related to the EBPC solution.
• Oversee Service Level Agreement (SLA) tracking and monitoring.
• Other duties as assigned.

Minimum Qualifications:

Bachelor’s degree and 3-5 years of relevant experience. (Substitutions may be allowed.)

Preferred Qualifications:

Candidates for this position must have excellent writing and communication skills. Experience with development and compliance activities related to contracts, vendor management, and Medicaid participant enrollment is preferred. They must be able to research, have knowledge of, and provide an accurate interpretation of policies, procedures, laws, rules, and regulations. Candidates must be able to work independently, as well as in a team. The ability to show initiative is highly valued in this position. This unit interacts with multiple agencies including managed care staff, the program’s actuary, the Centers for Medicare & Medicaid Services, the program’s beneficiary support and solution vendor, the external quality review organization, as well as numerous MO HealthNet team members. Professionalism and the ability to build and maintain working relationships is crucial.

Lack of post‑secondary education will not be used as the sole basis denying consideration to any applicant.

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here.

If you have questions about this position, please contact: Courtney Sooter at [e-mail]. If you experience accessibility issues while applying, please contact Courtney Hall at [e-mail].

Recruitment Area

All qualified applicants.

Application Deadline

November 10, 2026