Benefit Program Specialist

State-of-Missour; Jefferson City (MO); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Pension plan

Health insurance

Paid leave

Holiday time

Job summary

The State of Missouri is seeking a Benefit Program Specialist for the Welfare Investigations Unit in Jefferson City, MO. You’ll support overpayment inquiries, coordinate with prosecutors and agencies, and help investigate fraud in public assistance programs.

Minimum qualifications include a bachelor’s degree or two years in DSS customer service. The role offers comprehensive benefits and a clear path for advancement.

Qualifications

• Bachelor’s degree or 2 years with the Department of Social Services in Customer Services.
• Experience working with customers and handling inquiries.
• Ability to liaise with attorneys, agencies and investigate fraud-related cases.

Responsibilities

• Assist customers with questions about overpayments and repayment plans.
• Serve as liaison to prosecuting attorneys’ offices and other agencies.
• Conduct pre-employment background checks on DSS hires.
• Work independently under general administrative direction.
• Compile and analyze information on suspected fraudulent receipt of benefits.
• Examine records to gather information on violations of laws and regulations.
• Use databases to enter, update, and track complaints and investigations.
• Complete monthly vehicle expense logs and order office supplies.
• Perform other related work as assigned.

Skills

Customer service

Education

Bachelor's degree

Tools

Databases

Job description

Job Posting Number: 4007 8930314

The Directors Office is looking for a Benefit Program Specialist to join our team in the Welfare Investigations Unit Section, located in Jefferson City, MO.

Semi-monthly salary: The current rate for this position is $1,756.78. Individual(s) selected for this position may receive a higher rate based on a pay differential (e.g. shift, or time-of-service pay).

Annual salary: $42,162.72

Job Location: This position is located at 3418 Knipp Drive, Suite F, Jefferson City, MO 65109. All internal promotional applicants are encouraged to apply as there may be alternate office space available.

Why you’ll love this position:

Do you like being part of a team? A team conducting research, talking with people, and helping them understand a process foreign to them. Can you see yourself working with criminal investigators and assisting them in collecting fraudulently obtained benefits. Are you wanting to learn and grow? Do you hope for advancement?

What you’ll do:

• Assist customers who have question about their overpayment claim(s) and/or the Treasury Offset Program. Assist with payment arrangements for the repayment of overpayment claims(s).
• Serves as a liaison to prosecuting attorney’s offices and other governmental and law enforcement agencies.
• Conduct pre-employment background checks on DSS new hires.
• Exercises independence in performance of responsibilities; receives general administrative direction.
• Compiles and analyzes information related to suspected cases of fraudulent receipt of public assistance benefits.
• Examines and analyzes a variety of records to secure information concerning suspected violations of federal and state laws and/or regulations.
• Utilizes databases for entering, updating, and tracking complaints and investigations.
• Complete and submit monthly vehicle expense logs as well as ordering office supplies.
• Performs other related work as assigned.

Minimum Qualifications:

Bachelor’s degree or 2 years with the Department of Social Services in Customer Services.

Lack of post‑secondary education will not be used as the sole basis denying consideration to any applicant.

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here.

If you have questions about this position, please contact:

HR at [e-mail]. If you experience accessibility issues while applying, please contact Courtney Hall at [e-mail] or call 573-526-0416.

Recruitment Area:

Internal

Application Deadline:

November 6, 2026