Senior Program Manager with Security Clearance

Akima Infrastructure Services; Kapolei (HI); Vor Ort; USD 140.000 - 190.000; Vollzeit

Zusammenfassung

Akima Infrastructure Services seeks a Senior Program Manager to lead the ITS2 contract for USINDOPACOM at Camp H.M. Smith, Hawaii. This on-site role requires residing on Oahu or relocation prior to start, with strict on-site presence and no remote management.

You will oversee IT operations, contract performance against the PWS, risk management, staffing, and government engagements, ensuring compliance, security, and timely reporting to corporate leadership and government stakeholders.

Qualifikationen

• Active Secret clearance and 5+ years IT program management experience.
• Experience supervising multidisciplinary IT support teams.
• Experience managing government contracts, preferably DoD.
• Knowledge of enterprise IT infrastructure, networking, and IT service management.
• Strong communication with senior officials and technical teams.

Aufgaben

• Serve as the on-site management representative and liaison among Five Rivers Analytics leadership, COR, government reps, and stakeholders.
• Ensure contract performance aligns with PWS, performance standards, deliverable schedules, and contractual requirements.
• Develop and maintain program management processes, procedures, QC measures, and performance improvements.
• Monitor contract performance, staffing, labor utilization, personnel qualifications, and financial performance for compliance.
• Identify risks, develop mitigations, and address issues affecting mission execution.
• Support contract modifications and surge requirements with corporate leadership and government representatives.
• Provide IT operations oversight across ISMS, ITS, ISAS, KIAS, CIAS, ISSS and related services.
• Coordinate with technical leads to resolve service disruptions and technical issues.
• Monitor service desk, ticket management, escalation, responsiveness and customer satisfaction.
• Ensure IT projects, upgrades, preventive maintenance, and modernization are coordinated.
• Support mission readiness, COOP, exercises, inspections, and contingencies.
• Promote continuous improvement in service delivery and performance.

Kenntnisse

IT leadership

Contract management

Stakeholder communication

Risk management

Ausbildung

Bachelor's degree in IT or related field

Tools

ServiceNow

RMF

DISA STIGs

ACAS

ITIL

PMP

Jobbeschreibung

ASE is seeking a highly qualified and experienced Senior Program Manager to provide overall leadership, management, and operational oversight of our Information Technology Service Support (ITS2) contract supporting Headquarters, United States Indo-Pacific Command (USINDOPACOM), J6 Directorate, at Camp H.M. Smith, Hawaii. To join our team of outstanding professionals,

On-Island Requirement: This is a mandatory on-site leadership position. The selected candidate must reside on Oahu, Hawaii, or relocate to Oahu prior to assuming responsibilities. Remote management from the continental United States or another geographic location is not authorized. Consistent physical presence at the supported government location is essential to fulfilling the responsibilities of this position. This Hybrid position requires that you live within commuting distance from Honolulu, HI.

Key Responsibilities:

• Serve as the primary on-site management representative and principal liaison between Five Rivers Analytics leadership, the Government Contracting Officer's Representative (COR), government technical representatives, and other authorized stakeholders.
• Ensure contract performance aligns with the Performance Work Statement (PWS), established performance standards, deliverable schedules, and contractual requirements.
• Develop, implement, and maintain program management processes, operational procedures, quality control measures, and performance improvement initiatives.
• Monitor contract performance, staffing levels, labor utilization, personnel qualifications, and financial performance to ensure compliance with company and contractual requirements.
• Identify operational risks, develop mitigation strategies, and proactively address emerging issues that could affect mission execution.
• Support contract modifications, emerging requirements, and authorized surge operations through coordination with corporate leadership and the appropriate government representatives.

Information Technology Operations Oversight

• Provide management oversight across the contract's IT mission areas, including:
• Information System Management Services (ISMS).
• Information Technology Services (ITS).
• Information System Administration Services (ISAS).
• Knowledge, Information, and Application Services (KIAS).
• Cybersecurity and Information Assurance Services (CIAS).
• Information System Support Services (ISSS).
• Oversee multidisciplinary teams supporting enterprise networking, system administration, IT service management, cybersecurity, communications, and mission-critical command-and-control environments.
• Coordinate with technical leads to ensure timely resolution of service disruptions, operational deficiencies, and mission-impacting technical issues.
• Monitor service desk operations, trouble ticket management, escalation procedures, technical support responsiveness, and customer satisfaction.
• Ensure effective coordination of IT projects, system upgrades, preventive maintenance, and technology modernization initiatives.
• Support mission readiness, continuity of operations (COOP), command exercises, inspections, and contingency requirements.
• Promote continuous improvement in service delivery, operational efficiency, documentation, and technical performance.

Personnel Leadership and Workforce Management

• Maintain accountability for workforce availability, employee performance, staffing requirements, and contractual labor category qualifications.
• Coordinate recruiting, hiring, onboarding, retention, and personnel replacement activities with corporate Human Resources and Recruiting teams.
• Ensure staffing vacancies are addressed expeditiously to minimize operational disruptions and maintain contract performance.
• Conduct employee performance evaluations, provide professional development guidance, and address employee relations matters in coordination with corporate leadership.
• Maintain effective communication with personnel across all assigned functional areas.
• Foster a professional, accountable, mission-focused workplace that emphasizes teamwork, responsiveness, and customer service.

Government Customer Engagement

• Participate in government meetings, program reviews, operational planning sessions, and contract performance discussions.
• Provide timely and accurate updates regarding staffing, operational performance, project status, risks, and emerging mission requirements.
• Coordinate government requests through appropriate contractual channels and ensure compliance with established authorities and procedures.
• Represent Five Rivers Analytics professionally while promoting transparency, accountability, and responsiveness to government mission requirements.

Performance Management, Reporting, and Quality Assurance

• Oversee preparation, validation, and timely submission of required contractual reports and deliverables.
• Track project schedules, milestones, Plan of Action and Milestones (POA&M), operational risks, and corrective actions.
• Maintain visibility of outstanding technical issues, service requests, personnel requirements, and performance trends.
• Implement corrective actions and continuous process improvements to address performance deficiencies.
• Support government evaluations, inspections, audits, and Contractor Performance Assessment Reporting System (CPARS) assessments.
• Ensure accurate documentation of contract accomplishments, challenges, and recommended courses of action.

Cybersecurity and Regulatory Compliance

• Maintain management awareness of Risk Management Framework (RMF), Security Technical Implementation Guides (STIGs), vulnerability management, and information system authorization requirements.
• Coordinate with cybersecurity personnel to address compliance deficiencies, vulnerability remediation, and inspection readiness.
• Ensure contractor personnel maintain required security clearances, certifications, and authorized system access.
• Promote appropriate protection of classified information, government systems, and sensitive operational data.

Qualifications

• Active Secret clearance required.
• Minimum five (5) years of progressively responsible experience in Information Technology management, IT operations management, or IT program management.
• Demonstrated experience supervising technical personnel and managing multidisciplinary IT support teams.
• Experience managing government contracts, preferably supporting DoD organizations, military commands, or federal IT environments.
• Working knowledge of enterprise IT infrastructure, networking, systems administration, service desk operations, cybersecurity, and IT service management.
• Experience managing contractual deliverables, personnel performance, staffing requirements, and operational reporting.
• Demonstrated ability to communicate effectively with senior government officials, military personnel, corporate leadership, and technical teams.
• Strong organizational, problem-solving, leadership, and decision-making skills.
• Ability to manage multiple competing priorities in a dynamic, mission-critical operational environment.
• Proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, and project management tools.

Preferred Qualifications

• Bachelor's degree in information technology, Computer Science, Information Systems, Business Administration, Project Management, or a related discipline.
• Seven (7) or more years of experience managing enterprise IT operations or federal IT programs.
• Previous experience supporting USINDOPACOM, another Geographic Combatant Command, a Joint Headquarters, or a major DoD organization.
• Experience managing Firm-Fixed-Price (FFP) government contracts, including labor utilization, cost management, quality assurance, and contractual compliance.
• Project Management Professional (PMP), ITIL, or other recognized IT management certification.
• Familiarity with ServiceNow, DoD IT service management processes, and enterprise performance reporting.
• Knowledge of DoD 8140 qualification requirements, RMF, DISA STIGs, ACAS, and other applicable cybersecurity standards.
• Experience supporting classified IT environments, joint military operations, or geographically dispersed operational organizations.

Mandatory On-Site Presence, as needed.

The Senior Program Manager must be physically located on Oahu, Hawaii, and available to provide direct, in-person oversight of contract operations and assigned personnel. This requirement is essential to ensuring effective leadership, immedia