Senior Program Manager

Akima; Hawaii; Híbrido; USD 180 000 - 200 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical insurance

Dental and vision coverage

401(k) plan

Paid Time Off

Resumo da oferta

Akima Systems Engineering (ASE), an Akima company, seeks a Senior Program Manager to lead the ITS2 contract supporting USINDOPACOM at Camp H.M. Smith, Hawaii. The role demands on-site leadership, program and contract management, and direct liaison with government stakeholders.

The successful candidate will have 5+ years in IT management, have a Secret clearance, and supervise multidisciplinary teams. Hybrid work with on-site duties on Oahu is required, with comprehensive government-focused IT

Qualificações

• Active Secret clearance required.
• Minimum five (5) years of IT management/IT program management experience.
• Experience supervising technical personnel and multidisciplinary IT teams.
• Experience managing government contracts, preferably DoD or federal IT environments.
• Knowledge of enterprise IT infrastructure, networking, systems administration, cybersecurity, and IT service management.
• Experience managing contractual deliverables, personnel performance, staffing, and reporting.
• Ability to communicate with senior government officials, military personnel, and corporate leadership.
• Strong organizational, problem-solving, leadership, and decision-making skills.
• Ability to manage multiple priorities in a dynamic, mission-critical environment.
• Proficiency with Microsoft Office applications (Word, Excel, PowerPoint, Project).
• Bachelor’s degree and 7+ years preferred for advanced roles.
• PMP/ITIL or related certification preferred.
• Experience with DoD/USINDOPACOM environments preferred.

Responsabilidades

• Provide overall program leadership, direction, and oversight for all assigned contractor personnel supporting USINDOPACOM J6.
• Serve as the on-site management representative and liaison with government counterparts.
• Ensure performance aligns with PWS, standards, schedules, and requirements.
• Develop and maintain program management processes, procedures, and quality controls.
• Monitor contract performance, staffing, labor utilization, and financial performance.
• Identify risks and mitigate to protect mission execution.
• Support contract modifications and surge operations with government representatives.
• Oversee IT operations across ISMS, ITS, ISAS, KIAS, CIAS, and ISSS.
• Coordinate with leads to resolve service disruptions and technical issues.
• Monitor service desk, ticketing, escalation, and customer satisfaction.
• Ensure IT projects, upgrades, maintenance, and modernization are effectively coordinated.
• Support COOP, exercises, inspections, and contingencies.
• Promote continuous improvement in service delivery and performance.

Conhecimentos

Leadership

IT management

Program management

Communication

Stakeholder management

Secret clearance

Formação académica

Bachelor's degree in IT/CS/IS/Business/PM

PMP/ITIL certification

Ferramentas

ServiceNow

DoD ITSM

RMF/STIGs

Descrição da oferta de emprego

ASE is seeking a highly qualified and experienced Senior Program Manager to provide overall leadership, management, and operational oversight of our Information Technology Service Support (ITS2) contract supporting Headquarters, United States Indo-Pacific Command (USINDOPACOM), J6 Directorate, at Camp H.M. Smith, Hawaii.

Responsibilities

The Senior Program Manager will serve as the company's primary on-site management representative, responsible for ensuring successful contract execution, personnel management, technical performance, quality assurance, customer engagement, and compliance with all contractual requirements.

This position requires a proven leader with a minimum of five (5) years of experience in Information Technology management, preferably supporting Department of Defense (DoD) or other federal government organizations. The successful candidate must demonstrate the ability to lead multidisciplinary IT teams, manage competing operational priorities, resolve complex technical and personnel challenges, and maintain strong working relationships with senior military and civilian government stakeholders.

On-Island Requirement: This is a mandatory on-site leadership position. The selected candidate must reside on Oahu, Hawaii, or relocate to Oahu prior to assuming responsibilities. Remote management from the continental United States or another geographic location is not authorized. Consistent physical presence at the supported government location is essential to fulfilling the responsibilities of this position.

This Hybrid position requires that you live within commuting distance from Honolulu, HI.

Key Responsibilities:

Program and Contract Management

• Provide overall program leadership, direction, and oversight for all assigned contractor personnel supporting USINDOPACOM J6.

• Serve as the primary on-site management representative and principal liaison between Five Rivers Analytics leadership, the Government Contracting Officer's Representative (COR), government technical representatives, and other authorized stakeholders.

• Ensure contract performance aligns with the Performance Work Statement (PWS), established performance standards, deliverable schedules, and contractual requirements.

• Develop, implement, and maintain program management processes, operational procedures, quality control measures, and performance improvement initiatives.

• Monitor contract performance, staffing levels, labor utilization, personnel qualifications, and financial performance to ensure compliance with company and contractual requirements.

• Identify operational risks, develop mitigation strategies, and proactively address emerging issues that could affect mission execution.

• Support contract modifications, emerging requirements, and authorized surge operations through coordination with corporate leadership and the appropriate government representatives.

Information Technology Operations Oversight

• Provide management oversight across the contract's IT mission areas, including:

  • Information System Management Services (ISMS).

  • Information Technology Services (ITS).

  • Information System Administration Services (ISAS).

  • Knowledge, Information, and Application Services (KIAS).

  • Cybersecurity and Information Assurance Services (CIAS).

  • Information System Support Services (ISSS).

• Oversee multidisciplinary teams supporting enterprise networking, system administration, IT service management, cybersecurity, communications, and mission-critical command-and-control environments.

• Coordinate with technical leads to ensure timely resolution of service disruptions, operational deficiencies, and mission-impacting technical issues.

• Monitor service desk operations, trouble ticket management, escalation procedures, technical support responsiveness, and customer satisfaction.

• Ensure effective coordination of IT projects, system upgrades, preventive maintenance, and technology modernization initiatives.

• Support mission readiness, continuity of operations (COOP), command exercises, inspections, and contingency requirements.

• Promote continuous improvement in service delivery, operational efficiency, documentation, and technical performance.

Personnel Leadership and Workforce Management

• Directly supervise assigned contractor personnel and provide leadership to technical team leads and functional specialists.

• Maintain accountability for workforce availability, employee performance, staffing requirements, and contractual labor category qualifications.

• Coordinate recruiting, hiring, onboarding, retention, and personnel replacement activities with corporate Human Resources and Recruiting teams.

• Ensure staffing vacancies are addressed expeditiously to minimize operational disruptions and maintain contract performance.

• Conduct employee performance evaluations, provide professional development guidance, and address employee relations matters in coordination with corporate leadership.

• Maintain effective communication with personnel across all assigned functional areas.

• Foster a professional, accountable, mission-focused workplace that emphasizes teamwork, responsiveness, and customer service.

Government Customer Engagement

• Establish and maintain professional working relationships with USINDOPACOM J6 military and civilian leadership.

• Participate in government meetings, program reviews, operational planning sessions, and contract performance discussions.

• Provide timely and accurate updates regarding staffing, operational performance, project status, risks, and emerging mission requirements.

• Coordinate government requests through appropriate contractual channels and ensure compliance with established authorities and procedures.

• Represent Five Rivers Analytics professionally while promoting transparency, accountability, and responsiveness to government mission requirements.

Performance Management, Reporting, and Quality Assurance

• Monitor program performance against contractual standards, operational metrics, and quality objectives.

• Oversee preparation, validation, and timely submission of required contractual reports and deliverables.

• Track project schedules, milestones, Plan of Action and Milestones (POA&M), operational risks, and corrective actions.

• Maintain visibility of outstanding technical issues, service requests, personnel requirements, and performance trends.

• Implement corrective actions and continuous process improvements to address performance deficiencies.

• Support government evaluations, inspections, audits, and Contractor Performance Assessment Reporting System (CPARS) assessments.

• Ensure accurate documentation of contract accomplishments, challenges, and recommended courses of action.

Cybersecurity and Regulatory Compliance

• Ensure assigned technical teams comply with applicable DoD cybersecurity, information assurance, and security requirements.

• Maintain management awareness of Risk Management Framework (RMF), Security Technical Implementation Guides (STIGs), vulnerability management, and information system authorization requirements.

• Coordinate with cybersecurity personnel to address compliance deficiencies, vulnerability remediation, and inspection readiness.

• Ensure contractor personnel maintain required security clearances, certifications, and authorized system access.

• Promote appropriate protection of classified information, government systems, and sensitive operational data.

Qualifications

• Active Secret clearance required.

• Minimum five (5) years of progressively responsible experience in Information Technology management, IT operations management, or IT program management.

• Demonstrated experience supervising technical personnel and managing multidisciplinary IT support teams.

• Experience managing government contracts, preferably supporting DoD organizations, military commands, or federal IT environments.

• Working knowledge of enterprise IT infrastructure, networking, systems administration, service desk operations, cybersecurity, and IT service management.

• Experience managing contractual deliverables, personnel performance, staffing requirements, and operational reporting.

• Demonstrated ability to communicate effectively with senior government officials, military personnel, corporate leadership, and technical teams.

• Strong organizational, problem-solving, leadership, and decision-making skills.

• Ability to manage multiple competing priorities in a dynamic, mission-critical operational environment.

• Proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, and project management tools.

Preferred Qualifications

• Bachelor's degree in information technology, Computer Science, Information Systems, Business Administration, Project Management, or a related discipline.

• Seven (7) or more years of experience managing enterprise IT operations or federal IT programs.

• Previous experience supporting USINDOPACOM, another Geographic Combatant Command, a Joint Headquarters, or a major DoD organization.

• Experience managing Firm-Fixed-Price (FFP) government contracts, including labor utilization, cost management, quality assurance, and contractual compliance.

• Project Management Professional (PMP), ITIL, or other recognized IT management certification.

• Familiarity with ServiceNow, DoD IT service management processes, and enterprise performance reporting.

• Knowledge of DoD 8140 qualification requirements, RMF, DISA STIGs, ACAS, and other applicable cybersecurity standards.

• Experience supporting classified IT environments, joint military operations, or geographically dispersed operational organizations.

Mandatory On-Site Presence, as needed.

The Senior Program Manager must be physically located on Oahu, Hawaii, and available to provide direct, in-person oversight of contract operations and assigned personnel.

This requirement is essential to ensuring effective leadership, immediate responsiveness to government requirements, personnel accountability, and timely resolution of operational issues.

The successful candidate must:

• Reside on Oahu or complete relocation before assuming program management responsibilities.

• Maintain a consistent on-site presence at Camp H.M. Smith or other designated government facilities, as authorized.

• Be available for in-person meetings with government leadership, employees, and corporate representatives.

• Respond promptly to urgent operational, personnel, and contractual matters.

• Be available for occasional after-hours or weekend support when mission requirements dictate.

Any clearance requirements for this position are established by the government contract.

Job ID

2026-26883

Work Type

Hybrid

Pay Range

$180,000 - $200,000

Benefits

Regular - The company offers a comprehensive benefits program, including medical, dental, vision, life insurance, 401(k) and a range of other voluntary benefits. Paid Time Off (PTO) is offered to regular full-time and part-time employees.

Company Description

Work Where it Matters

Akima Systems Engineering (ASE), an Akima company, is not just another federal systems support contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.

At ASE, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.

For our shareholders, ASE provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.

For our government customers, ASE delivers solutions in maritime IT, systems engineering, and integration across the Department of Defense and stands ready to help improve operational performance at a reasonable and sustainable cost.

As an ASE employee, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.