Senior Program Manager, Strategic Implementations (Remote)

Hirebridge LLC; Denver (CO); Hybrid; USD 95,000 - 110,000; Full time

Job summary

Vertafore is seeking a Senior Project Manager to lead complex, strategic customer implementations from initiation to successful completion. You will act as the senior point of accountability for customers, project teams, and internal stakeholders throughout the lifecycle.

You will own project plans, manage risks, and drive execution across Professional Services and other internal teams. The role demands strong relationship building with customer stakeholders and executive-level communication to

Responsibilities

• Lead multiple complex, high-visibility, or strategic customer implementations, ensuring successful delivery within scope, schedule, budget, and quality expectations.
• Own the development and execution of comprehensive project plans, including scope, milestones, resource requirements, dependencies, risks, financial performance, and commitments.
• Serve as the primary project leader and trusted partner for customers, establishing strong relationships with customer stakeholders and communicating with teams and executives.
• Identify risks, issues, dependencies, and barriers to success; develop mitigation strategies before they impact outcomes.
• Independently manage escalated customer situations, coordinating internal stakeholders toward timely resolution.
• Provide strategic guidance to customers by understanding objectives, operations, and desired outcomes and linking them to implementation strategy.
• Lead cross-functional project teams and coordinate resources across Professional Services and other internal teams to prioritize and maintain accountability.
• Own project financial performance by monitoring budget vs. actuals, forecasting revenue, and managing risks and expenditures.
• Lead change management by evaluating changes and communicating implications to customers and internal stakeholders.
• Develop and deliver executive-level project communications showing health, risks, decisions, and financial status.
• Anticipate resource needs and address capacity or scheduling concerns with Professional Services leadership.
• Facilitate critical decisions by presenting options and aligning on a path forward.
• Maintain knowledge of Vertafore products and implementation methodologies to guide complex implementations.
• Establish and reinforce project management governance, documentation standards, and accountability.
• Provide guidance and mentoring to Project Managers and team members to strengthen capabilities.
• Identify recurring challenges and opportunities for improvement and propose actionable recommendations.
• Demonstrate sound judgment and escalate when risk requires leadership involvement.
• Other duties as assigned.

Job description

Vertafore is seeking a Senior Project Manager to lead complex, strategic customer implementations from initiation to successful completion. You will act as the senior point of accountability for customers, project teams, and internal stakeholders throughout the lifecycle.

You will own project plans, manage risks, and drive execution across Professional Services and other internal teams. The role demands strong relationship building with customer stakeholders and executive-level communication to