Senior Program Manager, Reverse Logistics & Interventions

Socket.dev; Tempe (AZ); On-site; USD 116,000 - 160,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

RSUs

Job summary

Amazon is hiring a Senior Program Manager for the ROADS team in Tempe, AZ. You will own cross-functional programs, drive end-to-end delivery, and build mechanisms to prevent issues by proactive interventions.

You will lead KPI reporting, manage budgets, and partner with senior leaders to align on goals. Travel up to 10% may be required, and you’ll shape processes across SWA and Returns operations.

Qualifications

• 5+ years of program or project management experience.
• Experience using data and metrics to drive improvements.
• Experience owning end-to-end program strategy and presenting results to senior leadership.
• 2+ years of presenting to executives.
• 2+ years of change management experience.
• Knowledge of AI tools.
• 2+ years of cross-functional stakeholder management.

Responsibilities

• Oversee cross-functional programs to ensure successful delivery.
• Develop and refine program strategies with clear objectives.
• Set metrics and leverage data analytics to drive improvements.
• Navigate ambiguities with creative problem solving.
• Collaborate with internal and external partners to optimize resources.
• Prioritize projects based on customer needs and technical input.
• Bridge team process gaps and mitigate risks.
• Communicate with senior leaders to support key initiatives.
• Develop and oversee KPI reporting for the portfolio.
• Manage and communicate program budgets.

Skills

Program management

Data-driven decisions

Executive communication

Cross-functional leadership

Change management

AI tools knowledge

Stakeholder management

Education

Master's or MBA

Job description

Amazon is hiring a Senior Program Manager for the ROADS team in Tempe, AZ. You will own cross-functional programs, drive end-to-end delivery, and build mechanisms to prevent issues by proactive interventions.

You will lead KPI reporting, manage budgets, and partner with senior leaders to align on goals. Travel up to 10% may be required, and you’ll shape processes across SWA and Returns operations.