Sr. Program Manager, ROADS (Fulfillment & Operations)

Amazon; Tempe (AZ); On-site; USD 116,000 - 160,000; Full time

Job summary

Amazon seeks a Process Improvement Manager to drive new initiatives and program launches for the ROADS Central Operations Team in Tempe, AZ. The role supports site leaders and operators as last-mile processes scale with rising volume and complexity.

Travel up to 10% of the quarter; you will lead cross-functional programs, develop strategies, leverage data analytics, and report KPI progress to senior leadership while managing budgets and program performance.

Qualifications

• 5+ years of program or project management experience.
• Experience using data and metrics to determine and drive improvements.
• Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership.

Responsibilities

• Manage cross-functional programs and ensure delivery.
• Develop and refine program strategies and lead teams.
• Set objectives for programs using data analytics to drive metrics.
• Navigate ambiguities and apply problem-solving approaches.
• Foster collaboration with internal and external partners for projects.
• Evaluate and prioritize projects based on customer needs and inputs.
• Bridge gaps in teams, processes, and systems to prevent pitfalls.
• Identify and mitigate risks before they escalate.
• Communicate progress to senior managers and stakeholders.
• Develop and oversee KPI reporting for program portfolios.
• Manage and communicate project budgets.

Skills

Program management

Data analytics

Cross-functional leadership

KPI reporting

Budget management

Stakeholder comms

Process improvement

Education

Master's degree or MBA

Tools

AI tools

Job description

Job ID: 10497735 | Amazon.com Services LLC

Amazon seeks a Process Improvement Manager to drive new initiatives, processes, and program launches for the ROADS Central Operations Team. The Process Improvement Manager will be a key member of strategic initiatives that will continue to improve last-mile processes to scale for rapidly increasing volume and complexity and support our site leaders / operators.

Specifically, this role will support Central Operations - ROADS.

*This role requires travel up to 10% of the quarter.

Key job responsibilities

• Manage and oversee various cross-functional programs, ensuring successful delivery.


• Develop and refine program strategies, effectively leading and motivating teams.


• Set clear objectives for programs, leveraging data analytics to drive improvements and achieve metrics.


• Navigate and resolve ambiguities in business scenarios, applying creative problem-solving skills.


• Foster collaboration with internal and external partners to optimize resource allocation and project success.


• Evaluate and prioritize projects in conjunction with customer needs and technical team inputs.


• Bridge gaps in team dynamics, processes, and systems, preventing common project pitfalls.


• Identify and mitigate risks, preventing them from escalating into major issues.


• Regularly communicate with senior managers, business leaders, and other stakeholders to support key business initiatives.


• Develop, implement, and oversee KPI reporting for a program portfolio, ensuring clear visibility of milestones and project performance.


• Manage and communicate project budgets effectively.

Basic Qualifications

• 5+ years of program or project management experience


• Experience using data and metrics to determine and drive improvements


• Experience owning program strategy, end to end delivery, and communicating results to senior leadership

Preferred Qualifications

• 2+ years of driving process improvements experience


• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field


• Knowledge of general AI tools


• Experience designing, implementing, and scaling upskilling, apprenticeship, or workforce development programs across large-scale operations or corporate environments, including forecasting workforce needs and leveraging analytics to drive program decisions

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, AZ, Tempe - 115,600.00 - 160,000.00 USD annually

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.