Senior Operations Lead - Last-Mile & Fleet (DSP)

Local Last-Mile Delivery Company; Michigan; Presencial; USD 55.000 - 75.000; Jornada completa

Descripción de la vacante

Confidential Employer, an Amazon Delivery Service Partner, seeks an Operations Manager to run Sterling Heights area operations. You’ll oversee daily delivery activities, fleet, and the dispatch team, with a strong emphasis on safety and efficiency.

4 days/week regular, 6 days during peak season, and a salary of $55,000–$75,000 based on experience. In this senior role, you’ll coordinate scheduling, monitor performance metrics, and build relationships with Amazon station leadership to ensure

Formación

• 3+ years in logistics, delivery, or operations management; last-mile/Amazon DSP experience preferred.
• 2+ years leading hourly teams: scheduling, coaching, and accountability.
• Strong communication skills for drivers, dispatchers, and leadership.
• Data-driven mindset: read metrics, identify trends, and act on them.
• Experience with operational software and DSP tools is a plus.

Responsabilidades

• Lead daily delivery operations end to end: route launch, dispatch oversight, driver check-ins, escalations, and end-of-day close-out.
• Own scheduling and resource allocation: build weekly driver/dispatcher schedules, match staffing to demand, plan for peaks.
• Monitor on-time performance, delivery quality, safety compliance, and customer satisfaction; coach plans as needed.
• Build strong working relationships with Amazon station leadership to resolve operational challenges.
• Address escalations in real time and manage operating costs without compromising safety.
• Own daily fleet readiness: vehicle assignments, inspections, and grounding decisions.
• Coordinate maintenance scheduling, repairs, and rental coverage to prevent capacity gaps.
• Supervise and develop the dispatch team and drivers; provide feedback and enforce standards.
• Communicate changes clearly and professionally to all stakeholders.
• Assist with hiring and onboarding: screen candidates and ensure road-readiness.

Conocimientos

Logistics management

Team leadership

Communication skills

Data-driven mindset

Operational software

Amazon DSP tools

Netradyne

Geotab

Herramientas

Amazon DSP tools

Netradyne

Geotab

Descripción del empleo

Confidential Employer, an Amazon Delivery Service Partner, seeks an Operations Manager to run Sterling Heights area operations. You’ll oversee daily delivery activities, fleet, and the dispatch team, with a strong emphasis on safety and efficiency.

4 days/week regular, 6 days during peak season, and a salary of $55,000–$75,000 based on experience. In this senior role, you’ll coordinate scheduling, monitor performance metrics, and build relationships with Amazon station leadership to ensure