Senior Manager, Lifecycle Marketing

Dropbox; San Francisco (CA); Remote; USD 161,000 - 246,000; Full time

Benefits offered by this job

RSUs

Bonus program

Job summary

Dropbox is seeking a Senior Manager of Lifecycle Marketing to own the lifecycle strategy across onboarding, engagement, retention, monetization, and expansion. You will lead a team of lifecycle marketers, building programs that deepen customer value and drive revenue.

You will partner with Product Growth, Product Marketing, Data Science, and Marketing Ops to connect communications with activation and monetization, while establishing a scalable operating model.

Qualifications

• 10+ years in lifecycle marketing, CRM, retention, growth marketing, or related fields in SaaS/subscription.
• Significant people-management experience with coaching or leading teams.
• Experience translating lifecycle strategy into programs that drive adoption, retention, monetization, or revenue.
• Deep experience with segmentation, triggers, personalization, experimentation, and automation.
• Strong fluency with CRM and lifecycle systems, data, and measurement.
• Ability to collaborate cross-functionally with Product, Data Science, Marketing Ops, and Engineering.

Responsibilities

• Own lifecycle strategy and roadmap across onboarding, engagement, retention, monetization, expansion, and multi-product adoption.
• Lead a team of lifecycle marketers and coach talent.
• Build a portfolio of lifecycle programs using customer behavior, product usage, segmentation, triggers, and personalization.
• Partner with Product Growth, Product Marketing, Data Science, Marketing Operations, and other cross-functional teams to connect lifecycle communications with activation and monetization.
• Establish a strong experimentation and measurement approach using controlled tests, holdouts, cohort analysis, and revenue impact.
• Build the operating model for lifecycle marketing including prioritization, planning, governance, and data capabilities.

Skills

Lifecycle marketing

Leadership

Data-driven

Segmentation

Experimentation

CRM & automation

Tools

Iterable

CRM systems

Job description

Role Description

As the Senior Manager of Lifecycle Marketing, you will own Dropbox’s lifecycle marketing strategy across onboarding, engagement, retention, monetization, expansion, cross-sell, and re-engagement. You will lead a team of lifecycle marketers and build a portfolio of programs that help customers discover value, expand their use of Dropbox, and deepen their relationship with our products over time.

• Remote - US: Select locations
• Remote
• Full Time
• For this role, we are hiring in Zones 2 and 3. Zones are determined by your zip code; if you’re within 100 miles of a listed metro area (straight-line radius), you’re included in that Zone.

Dropbox is a Virtual First company.

Role Description

This is a senior people leadership role with direct accountability for business outcomes. You will set the lifecycle strategy and roadmap, determine where the team should invest, establish how programs are prioritized and measured, and stay close enough to the work to raise the quality of execution and unblock the highest-priority initiatives.

You will work closely with Product Growth, Product, Product Marketing, Data Science, Marketing Operations, and other marketing teams. Lifecycle Marketing will own customer communication strategy, channel planning, lifecycle program design, and marketing execution.

The opportunity is broader than running an email program. Dropbox has a large global customer base, multiple products, and both product-led and sales-assisted customer motions. The Head of Lifecycle Marketing will define how those pieces connect across the customer lifecycle and build the operating model needed to move from individual campaigns toward scalable growth programs.

Responsibilities

• Own Dropbox’s lifecycle marketing strategy and roadmap across onboarding, engagement, retention, monetization, expansion, and multi-product adoption.
• Experience leading teams, with a demonstrated ability to coach and develop others.
• Build and manage a portfolio of lifecycle programs using customer behavior, product usage, segmentation, triggers, and personalization to improve adoption, retention, and revenue.
• Partner with Product Growth, Product Marketing, Data Science, Marketing Operations, and other cross‑functional teams to connect lifecycle communications with activation, in‑product discovery, monetization, and expansion while maintaining clear ownership across teams.
• Establish a strong experimentation and measurement approach, using controlled tests, holdouts, cohort analysis, customer behavior, and revenue to determine what creates incremental impact.
• Build the operating model for lifecycle marketing, including prioritization, planning, governance, and the technical and data capabilities required to execute reliably at scale.

Requirements

• 10+ years of experience across lifecycle marketing, CRM, retention, growth marketing, customer engagement, or closely related disciplines, ideally in a SaaS, subscription, or product‑led business.
• Significant people‑management experience, with a track record of hiring, coaching, and leading high‑performing teams.
• Demonstrated experience setting lifecycle strategy and translating it into programs that improve customer adoption, retention, monetization, expansion, or revenue.
• Deep experience with customer segmentation, behavioral triggers, personalization, experimentation, and marketing automation.
• Strong technical fluency across CRM and lifecycle systems, customer data, campaign orchestration, measurement, deliverability, and related operational requirements.
• Strong business judgment and experience working across Product, Product Growth, Data Science, Marketing Operations, Engineering, and Product Marketing to turn complex inputs into clear priorities and decisions.

Preferred Qualifications

• Experience leading lifecycle marketing in a product‑led growth business with both self‑serve and sales‑assisted motions.
• Experience building expansion, cross‑sell, or multi‑product programs across a broad existing customer base.
• Experience with Iterable or comparable enterprise lifecycle and marketing automation platforms.

Durable Skills

AI fluency means using these tools to amplify human judgment, not replace it. We believe people with these skills will thrive as work and technology continue to evolve:

• Awareness: Understand yourself and others.
• Judgment: Evaluate information and make decisions in complex situations.
• Adaptability: Learn, adjust, and stay effective through change.
• Connection: Communicate, collaborate, and build trust.

Compensation

US Zone 1

This role is not available in Zone 1

US Zone 2: $181,500—$245,500 USD

US Zone 3: $161,300—$218,300 USD

The range(s) listed above is the expected annual salary/OTE (On-Target Earnings) for this role, subject to change. Please note, OTE are for sales roles only.

Salary/OTE is just one component of Dropbox’s total rewards package. All regular employees are also eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).

Dropbox takes a number of factors into account when determining individual starting pay, including job and level they are hired into, location/metropolitan area, skillset, and peer compensation. We target most new hire offers between the minimum up to the middle of the range.

Dropbox uses the zip code of an employee’s remote work location to determine which metropolitan pay range we use. Current US Zone locations are as follows:

• US Zone 1: San Francisco metro, New York City metro, or Seattle metro
• US Zone 2: California (outside SF metro), Colorado, Connecticut (outside NYC metro), Delaware, Illinois (Chicago metro), Indiana (Chicago metro), Maryland, Massachusetts, Michigan (Chicago metro), New Hampshire, New Jersey (outside NYC metro), New York (outside NYC metro), Oregon, Pennsylvania (D.C. metro), Pennsylvania (outside NYC metro), Texas (Austin metro) Virginia (DC metro), Washington (outside Seattle metro), Washington DC metro, West Virginia (DC metro), Wisconsin (Chicago metro)
• US Zone 3: All other US locations

Team Description

The Dropbox Marketing Team shows the world how Dropbox makes work better. We’re storytellers and strategists, exploring new ways to connect our products with the people who need them. From product launches to campaign strategy, message positioning to digital marketing, we blend creativity with data-driven insights to build our brand and grow our impact. Working across disciplines, you will tap into your own inventiveness while collaborating with teams throughout the organization, including Product, Sales and Engineering.

Virtual First

Dropbox’s Virtual First way of working is designed to help people do their best work with flexibility, autonomy, and connection. Day to day, teams work remotely with nonlinear schedules and core collaboration hours that support deep focus and individual working styles. We prioritize asynchronous communication to improve clarity, respect deep work time, and reduce unnecessary meetings. While remote work is the primary experience for our employees, we also prioritize intentional, in‑person connection. We bring teams together through regular team gatherings, on‑demand workspaces, and Dropbox Neighborhood events in order to strengthen team cohesion, foster creativity, and enhance momentum.

This role requires travel to offsites and various other team gatherings (approximately 5-10% of the year or 2-3 days per quarter).

AI Fluency

AI fluency is a core part of how we work and grow. It’s not about being an expert—it’s about using these tools thoughtfully and effectively to improve your work and support others. We look for four key behaviors in candidates:

• Ownership: You use AI responsibly by protecting data, applying sound judgment, and taking accountability for the quality and accuracy of your work.
• Experimentation: You explore new AI capabilities and apply them to improve workflows within approved tools and practices.
• Leverage: You use AI to enhance thinking, improve efficiency, and increase your impact and your team’s.
• Learning: You stay current on emerging AI tools and trends, continuously build your skills, and share what you learn with others.

Together, these behaviors help build a workforce where technology amplifies human judgment, creativity, and impact.

Dropbox supports responsible use of AI for preparation, but misrepresentation of skills or experience is not permitted.

Company Description

Dropbox is a global community of bold visionaries and resourceful doers shaping the future of Dropbox and the future of work. Our Virtual First model combines the autonomy of a distributed workplace with the power of human connection, creating space for meaningful work and lasting relationships. With a startup mindset and enterprise-level opportunities, we expect Dropbox employees to think critically, stay curious, and use modern tools, including AI, to improve how work gets done.

I feel trusted at Dropbox. Here, I’m free to make decisions, own my work end‑to‑end, and contribute to the company beyond my role.

Ragul, Tech Lead

Dropbox has transformed my career, and I feel empowered to make an impact every single day. I love working with exceptional people in an environment that supports growth, innovation, and disruption.

Rachel, Security Engineer

Every day at Dropbox brings new opportunities to push myself: to try something different and grow my skillset. I’m encouraged at every step.

RiAnica, Senior Web Producer

I know I’m making an impact when our products make users’ lives easier.

Maciej, Software Engineer

Everyone I met during the interview process was working on solving real problems. That’s what attracted me to Dropbox.

Hannah, People Analytics Senior Manager