Senior Program Manager, DSP Learning and Shared Services

Amazon; Bellevue (WA); On-site; USD 116,000 - 160,000; Full time

Benefits offered by this job

Health insurance

RSUs

401(k) matching

Paid time off

Parental leave

Job summary

Amazon is seeking a Senior Program Manager to lead learning and development programs for Delivery Service Partners and Business Coaches within the Last Mile organization. You will shape the end-to-end learning strategy, partner with subject matter experts, and drive scalable content across multiple regions.

You will define governance, establish metrics, and collaborate with Operations, Safety, Fleet, Compliance, and Technology to deliver impactful programs.

Qualifications

• 5+ years of program or project management experience.
• Experience using data and metrics to determine and drive improvements.
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership.
• Experience implementing repeatable processes and driving automation or standardization.
• Experience leading complex global or country-wide initiatives.
• Travel up to 15% of the time.

Responsibilities

• Own end-to-end learning program strategy for DSP and BC audiences, aligning with safety, quality, compliance, and operational performance.
• Develop, maintain, and improve learning content for DSP owners, drivers, and Business Coaches.
• Define and codify the Business Coach and DSS Account Manager roles with SOPs, expectations, and performance benchmarks.
• Serve as the central point of contact across cross-functional teams to identify learning needs and drive alignment.
• Define project plans, manage timelines, remove blockers, and deliver programs at scale across regions.
• Establish KPIs and measure learning program effectiveness to drive continuous improvement.
• Lead change management for new program launches, policy updates, and process changes affecting DSP/BC populations.
• Identify opportunities to leverage automation and new delivery modalities to scale learning programs.

Skills

Program management

Data-driven

Strategy ownership

Process standardization

Global initiatives

Travel readiness

Education

Master's degree

Job description

Amazon is seeking a Senior Program Manager to lead learning and development programs for Delivery Service Partners and Business Coaches within the Last Mile organization. You will shape the end-to-end learning strategy, partner with subject matter experts, and drive scalable content across multiple regions.

You will define governance, establish metrics, and collaborate with Operations, Safety, Fleet, Compliance, and Technology to deliver impactful programs.