Senior Program Manager, Digital Transformation PMO

Wilmington Trust; Wilmington (DE); Hybrid; USD 142,000 - 236,000; Full time

Job summary

The Wilmington Trust Institutional Services (IS) division is undergoing a strategic digital transformation, seeking a Senior Program Manager to lead business and technology programs within the IS Global PMO. You will help plan, execute, and report on key initiatives across finance, governance, and communications.

In this role you’ll collaborate with cross-functional teams, manage stakeholders, ensure alignment with strategy, and drive operational efficiencies while mentoring staff and

Qualifications

• Bachelor’s degree and 10+ years of proven project management experience, or equivalent combined education/work experience.
• Proficiency in MS Suite (Advanced Excel, MS Project, Teams).
• MS Power Platform (Power Apps Suite).

Responsibilities

• Assist in managing technology-driven programs and initiatives across Institutional Services functions and products.
• Support portfolio, program, and project management activities, ensuring alignment with tech strategy and business objectives.
• Coordinate program deliverables, ensuring deadlines, budgets, and quality standards are met.
• Demand planning based on intake/discovery (for technical and product resources).
• Interface with UX on all major programs and ensure sustainable collaboration with scrum masters.
• Track and report on program performance metrics, OKRs, and KPIs to ensure strategic alignment.
• Maintain dashboards and analytics tools to provide insights on capacity planning, vendor performance, and financial forecasting.
• Provide and maintain consistent engagement with key stakeholders.
• Acts as the liaison between the Product and Tech team.
• Aligned to IC S Product Owners and their teams.
• Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite.
• Promote an environment that supports and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.
• Exercise usual authority of a manager concerning staffing, performance appraisals, promotions, salary recommendations, performance management and terminations.

Skills

MS Suite (Advanced Excel, MS Project,/

MS Power Platform (Power Apps Suite)

Agile delivery frameworks

Communication skills

Education

Bachelor’s degree

Extensive project management experience (10+ years)

Tools

MS Project

Power Apps

Teams

Job description

The Wilmington Trust Institutional Services (IS) division is undergoing a strategic digital transformation, seeking a Senior Program Manager to lead business and technology programs within the IS Global PMO. You will help plan, execute, and report on key initiatives across finance, governance, and communications.

In this role you’ll collaborate with cross-functional teams, manage stakeholders, ensure alignment with strategy, and drive operational efficiencies while mentoring staff and