Senior Program Leader – Client Implementations

RAZR; Minnetonka (MN); On-site; USD 120,000 - 170,000; Full time

Job summary

RAZR is seeking a Senior Program Manager – Client Implementations to lead a portfolio of financial institution loyalty and rewards implementations from planning through launch. You will coordinate with Operations Delivery Managers, Product, Technology, and external partners to ensure programs are delivered on schedule and at scale.

The ideal candidate thrives in fast-moving environments, is highly organized, and can drive accountability across technical and operational teams.

Qualifications

• Bachelor's degree in business, Project Management, Information Technology, or a related field.
• 7+ years of experience in program management, project management, SaaS implementation, technology implementation, or related fields.
• Demonstrated experience managing complex, cross-functional programs involving multiple simultaneous client implementations.
• Experience managing software development dependencies within broader implementation programs, including requirements, prioritization, release coordination, and delivery schedules.
• Strong planning and execution skills with the ability to manage timelines, resources, dependencies, risks, and competing priorities.
• Experience working directly with clients, channel partners, vendors, or other strategic business partners.
• Strong stakeholder management skills and demonstrated ability to create accountability across teams without direct reporting relationships.
• Comfortable working with SaaS platforms, integrations, data workflows, APIs, and technical teams.
• Strong analytical, problem-solving, organizational, and communication skills.
• Experience with financial institutions, banking, credit unions, fintech, payments, or financial services is strongly preferred.
• Experience with loyalty, rewards, incentives, promotions, or customer engagement platforms is a plus.
• PMP, PgMP, Agile, or similar project/program management certification is a plus but not required.

Responsibilities

• Lead a portfolio of concurrent financial institution implementations from planning through launch.
• Develop and maintain the master implementation plan, including implementation waves, schedules, milestones, dependencies, resource requirements, and launch dates.
• Coordinate implementation sequencing and capacity based on program readiness, business priorities, dependencies, and available resources.
• Partner with Operations Delivery Managers to incorporate configuration, validation, testing, and operational readiness activities into implementation plans.
• Monitor portfolio progress, identify risks, resource constraints, and bottlenecks, and drive issues to resolution or escalation.
• Establish repeatable implementation processes and standards that enable RAZR and its partners to onboard programs efficiently at scale.
• Channel Partner and Stakeholder Coordination
• Serve as the primary program management contact between RAZR and its channel partners throughout implementation.
• Align implementation schedules, priorities, requirements, dependencies, deliverables and launch commitments across organizations.
• Lead recurring program governance and status meetings and maintain clear visibility into program status, upcoming implementation volume, risks, decisions, and required actions.
• Manage partner expectations and proactively address changes or issues that could affect implementation commitments.
• Coordinate activities and dependencies across Operations Delivery, Product, Technology, Technical Services, Support, and other teams involved in implementation.
• Facilitate cross-functional decision-making and ensure owners and deadlines are clearly established for outstanding actions and issues.

Skills

Strong planning and execution

Stakeholder management

Analytical thinking

Excellent communication

Cross-functional collaboration

Problem solving

Education

Bachelor's degree in business, Project Management, Information Technology, or related field

Equivalent professional experience

Job description

RAZR is seeking a Senior Program Manager – Client Implementations to lead a portfolio of financial institution loyalty and rewards implementations from planning through launch. You will coordinate with Operations Delivery Managers, Product, Technology, and external partners to ensure programs are delivered on schedule and at scale.

The ideal candidate thrives in fast-moving environments, is highly organized, and can drive accountability across technical and operational teams.