Senior Program Manager, Business Transformation & Enterprise Systems Implementation (Oracle Utilities)

SnapX.ai; Atlantic City (NJ); Sur place; USD 120 000 - 190 000; Plein temps

Résumé du poste

SnapX.ai is seeking a senior Program Manager to lead large-scale business and technology transformation initiatives across ERP, CIS, CRM, billing, and enterprise systems.

The ideal candidate has 10+ years of program management experience, proven ability to manage multi-million-dollar programs with multiple workstreams, and a strong background in Lean, Six Sigma, or BPM methodologies to drive process improvements.

Qualifications

• Bachelor’s degree in Business, Information Technology, Project Management, or related discipline.
• 10+ years of experience leading large-scale business and technology transformation initiatives.
• 5+ years of program management experience delivering complex ERP, CIS, CRM, billing, or enterprise system implementations.
• Experience managing multi-million-dollar programs with multiple workstreams.
• Experience leading business process improvement initiatives utilizing Lean, Six Sigma, or BPM methodologies.

Connaissances

Program management leadership

Business transformation leadership

Lean Six Sigma

BPM methodologies

Stakeholder management

Formation

Bachelor’s degree in Business, Information Technology, Project Management, or related discipline

Master's Degree (MBA, MIS or similar)

Outils

Oracle Utilities CCS/WACS

Process mapping tools (e.g., BPMN)

Description du poste

• Bachelor’s degree in Business, Information Technology, Project Management, or related discipline
• 10+ years of experience leading large-scale business and technology transformation initiatives
• 5+ years of program management experience delivering complex ERP, CIS, CRM, billing, or enterprise system implementations
• Experience managing multi-million-dollar programs with multiple workstreams
• Experience leading business process improvement initiatives utilizing Lean, Six Sigma, or BPM methodologies

Must Have:

• Bachelor’s degree in Business, Information Technology, Project Management, or related discipline
• 10+ years of experience leading large-scale business and technology transformation initiatives
• 5+ years of program management experience delivering complex ERP, CIS, CRM, billing, or enterprise system implementations
• Experience managing multi-million-dollar programs with multiple workstreams
• Experience leading business process improvement initiatives utilizing Lean, Six Sigma, or BPM methodologies

Good to have:

• Master's Degree (MBA, MIS or similar)
• Project Management Professional (PMP) certification
• Lean Six Sigma Green Belt or Black Belt certification
• Prosci Change Management Certification
• Understanding of customer service operations, billing and collections, and regulatory compliance

Nice to have:

• Experience with Oracle Utilities Customer Cloud Service (CCS) and Work and Asset Cloud Service (WACS)
• Experience in utility customer experience and emergency response processes
• Ability to facilitate workshops for process assessment and redesign