Project Manager

Phoenix Staff; Phoenix (AZ); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Phoenix Staff is seeking a hands-on Project Manager for the Information Services department of a mission-driven healthcare organization in the Phoenix metro area. This role focuses on technology enablement, business process improvement, and organizational transformation.

The ideal candidate is highly organized, adaptable, and comfortable coordinating stakeholders across multiple initiatives, including CRM implementation and workforce management software, with strong communication to leadership.

Qualifications

• Bachelor’s degree or equivalent professional experience in Information Management, Business Administration, or related field.
• 5 years of project management experience, preferably with business applications or process improvements.
• Experience managing external consultants, implementation partners, or vendors.
• Ability to coordinate technical resources within IT environments without being a technical SME.
• Strong organizational, planning, and multitasking skills.

Responsibilities

• Manage technology enablement and business process improvement projects from planning through implementation, ensuring timelines, deliverables, and stakeholder expectations are met.
• Take over an in-progress CRM implementation, working with an external consultant to manage scope, timelines, and deliverables.
• Lead the implementation of workforce management software from requirements gathering through rollout.
• Coordinate and administer the Change Advisory Board (CAB) process, including scheduling, intake, documentation, and follow-up.
• Support existing project management processes, including intake, portfolio/backlog tracking, prioritization, and status reporting.
• Develop and maintain project plans, track milestones, identify risks, and provide progress updates to leadership.
• Coordinate with directors, business analysts, IS staff, and external vendors across multiple initiatives.
• Collaborate with technical teams to address system-related challenges and resolutions.

Skills

Project management

Stakeholder management

Communication

Organizational skills

Risk management

Adaptability

Education

Bachelor’s degree in Information Management, Business Administration, or related field

Tools

Smartsheet

Job description

Title: Project Manager, Information Services

Location: Phoenix, AZ

Type: Hybrid (4 days onsite) | 6-Month Contract-to-Hire

Position Summary

Phoenix Staff is seeking a hands-on Project Manager for the Information Services department of a mission-driven healthcare organization in the Phoenix metro area. This role focuses on technology enablement, business process improvement, and organizational transformation.

The ideal candidate is highly organized, adaptable, comfortable managing multiple initiatives, coordinating stakeholders, and bringing structure to evolving processes.

Responsibilities

• Manage technology enablement and business process improvement projects from planning through implementation, ensuring timelines, deliverables, and stakeholder expectations are met.
• Take over an in-progress CRM implementation, working closely with an external implementation consultant to manage scope, timelines, and deliverables.
• Lead the implementation of workforce management software, from requirements gathering through rollout.
• Coordinate and administer the Change Advisory Board (CAB) process, including scheduling, change request intake, documentation, and follow-up.
• Support existing project management processes, including project intake, portfolio and backlog tracking, prioritization, and status reporting.
• Develop and maintain project plans, track milestones, identify risks, and provide regular progress updates to leadership.
• Coordinate with directors, business analysts, Information Services staff, and external vendors across multiple concurrent initiatives.
• Partner with technical team members to address system-related challenges and coordinate resolutions.
• Help establish consistent project tracking, documentation, and communication practices while remaining flexible as organizational needs evolve.

Required Qualifications

• Bachelor’s degree in Information Management, Business Administration, or a related field; equivalent professional experience will be considered.
• 5 years of experience in project management, preferably involving business applications, technology implementations, or process improvement initiatives.
• Experience managing external consultants, implementation partners, or third-party vendors.
• General understanding of enterprise applications and IT environments, with the ability to coordinate technical resources without being a technical subject matter expert.
• Strong organizational, planning, and multitasking skills, with the ability to manage multiple initiatives simultaneously.
• Excellent written and verbal communication skills, including experience working with directors, senior leadership, and cross-functional teams.
• Adaptability and comfort working in an evolving environment.

Preferred Qualifications

• Project management experience within a healthcare provider organization.
• Experience with Smartsheet or similar project management tools.
• Experience supporting a Change Advisory Board (CAB), project intake, or portfolio management processes.
• Familiarity with healthcare regulatory requirements, including HIPAA.