Senior Program Manager (autonomous vehicles)

TSMG; United States; On-site; USD 120,000 - 180,000; Full time

Job summary

TSMG in the United States is seeking a Senior Program Manager to direct and oversee in-field autonomous vehicle roadside assistance operations, leading a multi-layer team of managers and thousands of individual contributors to deliver safe, reliable service.

The role emphasizes strategic planning, budget oversight, contract compliance, and the ability to launch operations in ambiguous environments while maintaining regulatory compliance across motor vehicle operations.

Qualifications

• Minimum 10+ years of relevant management and leadership experience.
• Strong background in transportation and/or logistics preferred.
• Experience managing a P/L, including forecasting and budgeting.
• Knowledge of federal/state employment laws related to motor vehicle operations.

Responsibilities

• Directs global response and recovery operations in dynamic transit environments.
• Oversees managers and customer-facing staff to manage high-visibility situations safely.
• Provides strategic planning and operational direction.
• Ensures client contract compliance and supports budgeting.
• Collaborates with corporate support teams to optimize service delivery.
• Assists with hiring decisions, promotions, and staffing.

Skills

10+ years of leadership

Transportation & logistics

Fleet management & scheduling

P/L management & budgeting

Microsoft Office / GSuite

Education

Bachelor's degree or equivalent in Business Administration, Logistics, Transportation

Tools

Microsoft Office

GSuite

Job description

The Senior Program Manager (SPM), will need to direct and oversee in field operations of autonomous vehicle roadside assistance operations, serving one of the largest AV companies. This leadership position is intended to fill a critical operational function, managing a team of managers, and thousands of individual contributors.

Academic Preference & Qualifications:

• Bachelor’s degree or equivalent experience in Business Administration, Logistics, Transportation, and or related field preferred
• Must possess a valid Class A or B driver’s license in the State of Texas, to include a Passenger endorsement, and have at least three (3) years of recent professional commercial driving experience

Key responsibilities:

• Manages global response and recovery operations in dynamic transit environments
• Directly overseeing managers and employees that are customer facing and charged with mitigating high visibility situations while exercising extreme safety
• Provides strategic planning and direction to the operations
• Manages and maintains client contract compliance
• Fosters an environment where employee suggestions are vetted and implemented whenever possible and in line with the company’s direction
• Provides general guidance to department managers
• Partners with corporate support teams to ensure optimal delivery of services to the assigned sector
• Manages and maintains client contract compliance
• Assists with Developing and managing the operational budget
• Investigates, implements, and administers hiring decisions including terminations, promotions, and new hires

Necessary Skills:

• 10 or more years of relevant management and leadership experience required
• Strong background in transportation and/or logistics is highly preferred
• Expertise in fleet management and complex scheduling for operations and maintenance can be added advantage
• Working knowledge of basic federal and state employment laws and also of laws, ordinances and regulations pertaining to motor vehicle operations
• Ability to maintain positive relationships with clients, employees, and support departments
• Remain flexible and agile for changing business needs and/or projects
• Experience managing a P/L, including forecasting & budgeting
• Working knowledge and proficiency with Microsoft Office and/or GSuite programs and the ability to manage and manipulate data in spreadsheets.
• Strong written and oral communication skills; excellent presentation skills; ability to influence people at all levels of the organization
• Experience in rapid response and recovery operations with numerous vehicle types is desired or equivalent experience
• Ability to launch operations in ambiguous environments with minimal information

We would be happy to get to know you and your skills better and see how we can support each other’s growth.