Program Manager, AI-Driven WFM Delivery

Amazon Web Services (AWS); Seattle (WA); On-site; USD 83,000 - 130,000; Full time

Benefits offered by this job

Health insurance

Restricted stock units (RSUs)

401(k) matching

Paid time off

Parental leave

Job summary

Amazon.com Services LLC, creator of AWS, seeks a Program Manager to own the strategic and operational roadmap of the Workforce Management (WFM) product. You will drive sprint planning, backlog grooming, delivery tracking, and stakeholder updates, while pushing automation and AI to streamline repeatable tasks.

Based in Seattle, WA, you will collaborate with engineering, data, and business teams, handle competing priorities, and build runbooks and playbooks to sustain performance.

Qualifications

• 3+ years of program or project management experience
• 3+ years defining and implementing process improvements using data and metrics
• Experience using data and metrics to determine and drive improvements
• Experience working cross functionally with tech and non-tech teams

Responsibilities

• Own day-to-day program execution for the WFM product: sprint planning, backlog grooming, delivery tracking, and stakeholder updates.
• Identify and implement automation opportunities across WFM operational processes, reducing manual toil and cycle time
• Apply AI and generative AI tools to streamline recurring tasks (reporting, data pulls, status aggregation, triage)
• Coordinate across engineering, data, and business teams to keep WFM product delivery on track and unblocked
• Manage competing priorities and shifting requirements with agility; make fast judgment calls on what to pick up, defer, or automate
• Build and maintain operational runbooks, process documentation, and automation playbooks
• Track and report on delivery metrics, surfacing risks and blockers early to leadership
• Drive continuous improvement by measuring what's working, cutting what isn't, and proposing AI-augmented workflows where manual effort is high

Skills

Program management

Process improvement

Data-driven decisions

Cross-functional collaboration

Job description

Amazon.com Services LLC, creator of AWS, seeks a Program Manager to own the strategic and operational roadmap of the Workforce Management (WFM) product. You will drive sprint planning, backlog grooming, delivery tracking, and stakeholder updates, while pushing automation and AI to streamline repeatable tasks.

Based in Seattle, WA, you will collaborate with engineering, data, and business teams, handle competing priorities, and build runbooks and playbooks to sustain performance.