Senior Program Manager, AI-Driven Ops (Remote)

Waymo; Mountain View (CA); On-site; USD 190,000 - 234,000; Full time

Benefits offered by this job

Annual bonus

Equity incentive plan

Benefits package

Job summary

Waymo is seeking a senior operations leader to drive large, tech-enabled programs within the SWQ Ops team in Mountain View. You will coordinate cross-functional partners across Legal, Product, Engineering and Data Science to deliver scalable regulatory reporting and operations enhancements.

You will mentor a high-performing team, define KPIs, and lead initiatives using ML/Gen-AI tooling to improve issue discovery, triage, and reliability while navigating ambiguity in a fast-growing autonomous

Qualifications

• Bachelor's degree in technical, legal or business discipline.
• 10+ years of experience managing complex, tech-enabled operations with cross-functional partners.
• 5+ years of people management experience.
• Experience in Regulatory Compliance, Vehicle Qualification, or similar domains, and ability to operationalize legal reporting requirements.
• Proven ability to manage complex technical programs, structure project plans, and drive execution.
• Ability to thrive in a high-ambiguity, dynamic environment.

Responsibilities

• Drive outcomes for large and complex technical operations programs spanning multiple organizations; develop roadmaps, forecast, and plan resources.
• Partner with Regulatory Compliance to operationalize reporting requirements and scale workflows for US and international expansions.
• Define program KPIs and SLAs; enable high-quality outcomes with a global vendor workforce.
• Lead workflow transformation; collaborate with Engineering to deploy ML/Gen-AI models and tooling to improve issue discovery, triage, and quality assurance.
• Communicate program status and risks to executives; drive strategic decisions across functions.
• Mentor a high-performing team of Technical Specialists maintaining a quality-first culture.

Skills

Program management

Cross-functional leadership

Regulatory compliance

People management

Machine Learning / Gen-AI

Strategic roadmaps

Education

Bachelor's degree in technical, legal or business

Job description

Waymo is seeking a senior operations leader to drive large, tech-enabled programs within the SWQ Ops team in Mountain View. You will coordinate cross-functional partners across Legal, Product, Engineering and Data Science to deliver scalable regulatory reporting and operations enhancements.

You will mentor a high-performing team, define KPIs, and lead initiatives using ML/Gen-AI tooling to improve issue discovery, triage, and reliability while navigating ambiguity in a fast-growing autonomous