Senior Program Manager

Safety Mojo; Sandy (UT); On-site; USD 130,000 - 170,000; Full time

Benefits offered by this job

Health insurance options

Dental

Vision

401(k) with match

Generous PTO

Job summary

Safety Mojo is seeking a Senior Customer Program Manager to own the enterprise customer journey from deployment through scaled adoption, embedding Safety Mojo into client operations and driving measurable safety outcomes.

You will lead governance cadences, coordinate across Engineering, Product and Support, manage multi-stakeholder programs, deliver executive dashboards, and identify expansion opportunities while traveling ~10% and reporting to the executive team.

Qualifications

• 5-7 years in Customer Success, Program Management, or related customer-facing role.
• Experience managing multi-stakeholder customer engagements with structured program or project management approaches.
• Strong communication skills across audiences and ability to coordinate internal teams.
• Willingness to travel approximately 10%.

Responsibilities

• Own the program end-to-end; design governance cadences, maintain master program plans, and manage RAID logs across all active workstreams.
• Lead deployment and adoption; build structured adoption programs moving customers from go-live to organization-wide usage.
• Manage stakeholder relationships from frontline safety managers to executive leadership.
• Coordinate across Engineering, Product, and Support to ensure resources are engaged at the right time.
• Report with clarity; deliver executive-ready dashboards, status reports, and business reviews showing ROI and risks.
• Drive expansion; identify growth opportunities and partner with Sales on renewals and upsells.

Skills

Customer Success

Program Management

Multi-stakeholder engagements

Communication

Organization

Travel willingness

Job description

Mojo AI is revolutionizing safety management in high-risk industries like construction and oil & gas. How are we doing this? With Safety Mojo - our groundbreaking, AI-powered app designed for frontline safety professionals.

Right now, we're at an inflection point. We've proven product-market fit. We have incredible high-value clients who love what we've built, and we're moving from startup phase into serious growth mode.

The Job

We are seeking a driven, organized Senior Customer Program Manager (CPM) to own the full customer journey across our enterprise accounts - from initial deployment through scaled, sustained adoption.

This is not a traditional account management role. You will serve as the primary program owner and trusted advisor, managing multi-stakeholder engagements as structured programs of work. You'll embed Safety Mojo into the core operations of your customers' organizations, drive measurable safety outcomes, and contribute to expansion opportunities within your book of business.

What You'll Do

• Own the program end-to-end - design and run governance cadences (steering committees, exec reviews, working sessions), maintain master program plans, and manage RAID logs across all active workstreams
• Lead deployment and adoption - drive implementations and build structured adoption programs that move customers from go-live to deeply embedded, organization-wide usage
• Manage stakeholder relationships - navigate multi-level customer organizations from frontline safety managers to operational leadership, serving as the primary point of contact and escalation for your accounts
• Coordinate across internal teams - align Engineering, Product, and Support to ensure the right resources are engaged at the right time; nothing falls through the cracks
• Report with clarity - deliver executive-ready dashboards, status reports, and business reviews that surface ROI, risks, and next steps for both customers and internal leadership
• Drive expansion - identify and develop growth opportunities within your accounts, partnering with Sales on renewals, upsells, and executive relationship development

What We're Looking For

• 5-7 years in Customer Success, Program Management, or a related customer-facing role - SaaS or industrial/safety verticals preferred
• Experience managing multi-stakeholder customer engagements with structured program or project management approaches
• Strong communication skills - comfortable presenting to operational leaders and adapting your style across different audiences
• Organized and process-oriented with a working knowledge of program management fundamentals (meeting cadences, action tracking, status reporting)
• Early track record of driving customer outcomes and supporting account growth
• Ability to work independently and stay organized across multiple accounts in a fast-moving environment
• Willingness to travel approximately 10%

Why This Role

You won't just manage accounts - you'll build programs that save lives. If you want to operate at the highest level of enterprise customer success and do work that genuinely matters, this is the role for you.

The base salary range for this role is $130,000.00 - $170,000.00 per year. This role is eligible for bonuses. Actual compensation will be determined based on experience, skills, and location.

• Benefits include two health insurance options (traditional and HDHP with HSA), dental, vision, life, disability, 401(k) with match, and generous PTO.

Job Type: Full-time

Work Location: In-person at Mojo's HQ in Sandy Utah (SLC Metro Area).

EEOC & Inclusion

We are an equal opportunity employer and are committed to building an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, or any other protected status under applicable law.

Employment Classification

This role is exempt according to the wage and hour laws governed by the Fair Labor Standards Act.

American with Disabilities Act

We are committed to providing reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act. If you require assistance during the application or interview process, please let us know.

At-Will Employment

Employment with Mojo AI is at-will. This means that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice, subject to applicable law.

Employment is contingent upon successful completion of a background check and verification of authorization to work in the United States.