Senior Program Leader, E‑Commerce & Digital Media

Lever, Inc.; Los Angeles (CA); On-site; USD 165,000 - 185,000; Full time

Benefits offered by this job

Health insurance

Healthcare FSA

Dependent Care FSA

Commuter Benefits FSA

Short-term/long-term disability and 1f

Life insurance

Paid Parental leave

401k with 4% match

Pet Insurance

Legal and Identity Theft Plans

Flexible PTO

Job summary

Complex is seeking an Executive Program Manager with 10+ years of experience leading cross-functional programs across e-commerce, digital media, and technology. You will partner with senior executives to translate strategy into roadmaps, milestones, and measurable outcomes.

The role is an individual contributor and people manager who works on-site in Los Angeles, collaborating with product, engineering, data, marketing, and analytics to align business goals with technology delivery and

Qualifications

• 10+ years of program management or related experience.
• Significant experience in e-commerce, digital media, technology, or consumer-facing digital businesses.
• Demonstrated experience managing large, complex cross-functional programs with executive visibility.

Responsibilities

• Lead high-priority, enterprise-wide programs aligned with strategic business objectives and executive priorities.
• Partner with C-suite executives and senior leadership to translate business strategy into actionable roadmaps, milestones, and measurable outcomes.
• Optimize program governance, operating rhythms, executive reporting, KPIs, risk management, and decision-making frameworks.
• Coordinate cross-functional teams across Product, Engineering, Data, UX, Marketing, Finance, Operations, Legal, Events and external partners.
• Develop executive-level presentations, board level strategies, business reviews, dashboards, and strategic updates that clearly communicate progress, risks, decisions, and business impact.
• Work closely with engineering and technology leaders to understand technical dependencies, architecture considerations, integrations, APIs, data flows, platforms, and delivery constraints and own the strategic upward communication of these decisions to the executive team.
• Drive alignment between business objectives and technology execution without requiring hands-on engineering expertise.
• Lead transformation and modernization initiatives involving e-commerce platforms, digital experiences, media/content platforms, data and analytics, personalization, CRM, advertising technology, and emerging technologies including AI.
• Anticipate risks and dependencies, develop mitigation strategies, and proactively elevate issues requiring executive decisions.
• Establish success metrics and use data to measure program performance, business outcomes, customer impact, and ROI.
• Own and drive the communication layer between cross-functional tactical teams and the C-Suite separating the signals from the noise to keep all teams driving toward the same mission of maximizing business impact.
• Drive accountability, collaboration, transparency, and continuous improvement across teams and departments.

Skills

Executive Leadership

Strategic Program Management

E-Commerce & Digital Transformation

Media & Digital Platforms

Technology & Product Fluency

Cross-Functional Leadership

Stakeholder Management

Data-Driven

Decision Making

Roadmap & Portfolio Management

Operational Excellence

Job description

Complex is seeking an Executive Program Manager with 10+ years of experience leading cross-functional programs across e-commerce, digital media, and technology. You will partner with senior executives to translate strategy into roadmaps, milestones, and measurable outcomes.

The role is an individual contributor and people manager who works on-site in Los Angeles, collaborating with product, engineering, data, marketing, and analytics to align business goals with technology delivery and