Senior Program Eligibility Specialist

State of Arkansas; Forrest City (AR); On-site; USD 52,000 - 77,000; Full time

Benefits offered by this job

Pension

Maternity leave

Paid state holidays

Job summary

The Department of Human Services in Arkansas is seeking a Program Eligibility Specialist II to review and determine eligibility for state-administered programs. You will analyze complex case information, verify data, and maintain accurate records while delivering high-quality customer service.

Candidate should have at least two years of experience in eligibility determination or related fields, strong communication skills, and the ability to interpret program policies.

Qualifications

• At least two years of experience in eligibility determination, case management, social service administration, or a related field.
• Knowledge of state and federal regulations governing program eligibility.
• Strong communication and customer service skills.

Responsibilities

• Review and process applications for state-administered assistance programs.
• Verify applicant information (income, assets, residency, and household) per guidelines.
• Maintain case records and documentation in compliance with regulations.
• Monitor ongoing eligibility and process renewals, changes, and appeals.
• Identify discrepancies or fraudulent applications and escalate cases for review.
• Provide clear and professional communication to applicants regarding eligibility requirements and program benefits.
• Assist clients with completing forms and understanding case status.
• Address inquiries and resolve eligibility-related issues in a timely and empathetic manner.
• Educate applicants on program policies and available resources.

Skills

Data analysis

Record management

Case processing

Policy interpretation

Communication

Attention to detail

Multitasking

Job description

The Department of Human Services in Arkansas is seeking a Program Eligibility Specialist II to review and determine eligibility for state-administered programs. You will analyze complex case information, verify data, and maintain accurate records while delivering high-quality customer service.

Candidate should have at least two years of experience in eligibility determination or related fields, strong communication skills, and the ability to interpret program policies.