Eligibility Specialist II — Program Access & Compliance

State of Arkansas; Murfreesboro (AR); On-site; USD 52,000 - 77,000; Full time

Benefits offered by this job

Pension

Maternity leave

Paid state holidays

Job summary

The State of Arkansas Department of Human Services is seeking a Program Eligibility Specialist II to review, verify, and determine applicant eligibility for state-administered programs. Strong policy interpretation, analytical skills, and customer-facing communication are essential.

This role focuses on accurate determinations, documentation, and compliance with state and federal regulations, ensuring transparent eligibility processes and timely service delivery.

Qualifications

• Proficiency in data analysis, record management, and case processing systems.
• Strong problem-solving skills to assess and resolve eligibility issues.
• Ability to interpret program policies and apply them to individual cases.
• Ability to prepare, present, and review oral and written information and reports.
• Ability to explain complex program requirements to applicants clearly and compassionately.
• Strong focus on accuracy in reviewing applications, verifying documents, and maintaining records.

Responsibilities

• Review and process applications for state-administered assistance programs, ensuring timely and accurate determinations.
• Verify applicant information, including income, assets, residency, and household composition, in accordance with program guidelines.
• Maintain case records and documentation in compliance with state and federal regulations.
• Monitor ongoing eligibility of program participants and process renewals, changes, and appeals as needed.
• Identify potential discrepancies or fraudulent applications and escalate cases for further review.
• Provide clear and professional communication to applicants regarding eligibility requirements, processes, and program benefits.
• Assist clients with completing forms, gathering documentation, and understanding their case status.
• Address inquiries and resolve eligibility-related issues in a timely and empathetic manner.
• Educate applicants on program policies and available resources to ensure transparency.
• Ensure compliance with regulations governing program eligibility.
• Conduct quality control checks and audits to maintain accuracy in eligibility determinations.
• Generate reports and case summaries for internal review and audits.

Skills

Data analysis

Record management

Case processing

Problem solving

Policy interpretation

Communication (oral)

Communication (written)

Documentation accuracy

Task prioritization

Job description

The State of Arkansas Department of Human Services is seeking a Program Eligibility Specialist II to review, verify, and determine applicant eligibility for state-administered programs. Strong policy interpretation, analytical skills, and customer-facing communication are essential.

This role focuses on accurate determinations, documentation, and compliance with state and federal regulations, ensuring transparent eligibility processes and timely service delivery.