Policy & Eligibility Analyst II

State of Arkansas; Little Rock (AR); On-site; USD 52,000 - 77,000; Full time

Benefits offered by this job

Pension

Maternity leave

Paid state holidays

Job summary

The State of Arkansas, Department of Human Services, seeks a Program Eligibility Specialist II to review, verify, and determine eligibility for state programs. You will analyze complex case information, operate computer systems, and deliver high-quality customer service with strong communication skills.

Responsibilities include processing applications, verifying data, and ensuring compliance with state and federal rules while providing empathetic guidance to applicants and maintaining thorough

Qualifications

• Proficient with Excel and PowerPoint.
• Strong research skills are required.
• Ability to multitask and handle travel as needed.

Responsibilities

• Review and process applications for state-administered programs, ensuring timely and accurate determinations.
• Verify applicant information (income, assets, residency, household composition) per guidelines.
• Maintain case records in compliance with state and federal regulations.
• Monitor ongoing eligibility and process renewals, changes, and appeals.
• Identify discrepancies or potential fraud and elevate as needed.
• Communicate clearly with applicants about eligibility requirements and benefits.
• Assist clients with forms and documentation, guiding case status inquiries.
• Educate applicants on policies and resources to ensure transparency.
• Ensure compliance with applicable regulations and perform audits and reporting.

Skills

Excel

PowerPoint

Research skills

Multi-tasking

Travel

Job description

The State of Arkansas, Department of Human Services, seeks a Program Eligibility Specialist II to review, verify, and determine eligibility for state programs. You will analyze complex case information, operate computer systems, and deliver high-quality customer service with strong communication skills.

Responsibilities include processing applications, verifying data, and ensuring compliance with state and federal rules while providing empathetic guidance to applicants and maintaining thorough