Eligibility Specialist I — Help Families Access Programs

State of Arkansas; Benton (AR); On-site; USD 47,000 - 70,000; Full time

Benefits offered by this job

Pension

Maternity leave

Paid state holidays

Job summary

The State of Arkansas Department of Human Services seeks an entry-level Program Eligibility Specialist I to review applications, verify information, and determine eligibility for state programs. The role requires attention to detail, organization, and strong communication skills to ensure timely and accurate determinations.

Responsibilities include reviewing applications, verifying income/assets/residency, maintaining case records, and assisting in ongoing eligibility and renewals.

Qualifications

• Minimum of 1 year of experience in customer service, administrative support, or case processing.
• Preferred qualifications include a bachelor's degree in psychology, sociology, or related field.
• Familiarity with case management systems and computer applications.

Responsibilities

• Review and process applications for state assistance programs in compliance with policies.
• Verify applicant information (income, assets, residency, household).
• Maintain accurate case records and ensure timely processing.
• Follow up with applicants to obtain required documents.
• Educate applicants on eligibility requirements and program benefits.
• Ensure adherence to state and federal regulations in eligibility determinations.

Skills

Customer service

Attention to detail

Proficiency in computer applications

Verbal and written communication

Education

Bachelor's degree in psychology, sociology, or related field

Tools

Case management systems

Job description

The State of Arkansas Department of Human Services seeks an entry-level Program Eligibility Specialist I to review applications, verify information, and determine eligibility for state programs. The role requires attention to detail, organization, and strong communication skills to ensure timely and accurate determinations.

Responsibilities include reviewing applications, verifying income/assets/residency, maintaining case records, and assisting in ongoing eligibility and renewals.