PROGRAM ELIGIBILITY SPECIALIST II

State of Arkansas; Murfreesboro (AR); On-site; USD 52,000 - 77,000; Full time

Benefits offered by this job

Pension

Maternity leave

Paid state holidays

Job summary

The State of Arkansas Department of Human Services is seeking a Program Eligibility Specialist II to review, verify, and determine applicant eligibility for state-administered programs. Strong policy interpretation, analytical skills, and customer-facing communication are essential.

This role focuses on accurate determinations, documentation, and compliance with state and federal regulations, ensuring transparent eligibility processes and timely service delivery.

Qualifications

• Proficiency in data analysis, record management, and case processing systems.
• Strong problem-solving skills to assess and resolve eligibility issues.
• Ability to interpret program policies and apply them to individual cases.
• Ability to prepare, present, and review oral and written information and reports.
• Ability to explain complex program requirements to applicants clearly and compassionately.
• Strong focus on accuracy in reviewing applications, verifying documents, and maintaining records.

Responsibilities

• Review and process applications for state-administered assistance programs, ensuring timely and accurate determinations.
• Verify applicant information, including income, assets, residency, and household composition, in accordance with program guidelines.
• Maintain case records and documentation in compliance with state and federal regulations.
• Monitor ongoing eligibility of program participants and process renewals, changes, and appeals as needed.
• Identify potential discrepancies or fraudulent applications and escalate cases for further review.
• Provide clear and professional communication to applicants regarding eligibility requirements, processes, and program benefits.
• Assist clients with completing forms, gathering documentation, and understanding their case status.
• Address inquiries and resolve eligibility-related issues in a timely and empathetic manner.
• Educate applicants on program policies and available resources to ensure transparency.
• Ensure compliance with regulations governing program eligibility.
• Conduct quality control checks and audits to maintain accuracy in eligibility determinations.
• Generate reports and case summaries for internal review and audits.

Skills

Data analysis

Record management

Case processing

Problem solving

Policy interpretation

Communication (oral)

Communication (written)

Documentation accuracy

Task prioritization

Job description

Select how often (in days) to receive an alert:

Position Number: 22102002
County: Pike
Posting End Date: September 16, 2026

Knowledge and Skills:

Proficiency in data analysis, record management, and case processing systems. Strong problem-solving skills to assess and resolve eligibility issues effectively. Ability to interpret program policies and apply them to individual cases. Ability to prepare, present, and review oral and written information and reports. Ability to explain complex program requirements to applicants in a clear, professional, and compassionate manner. Strong focus on accuracy in reviewing applications, verifying documents, and maintaining records. Ability to prioritize tasks, handle multiple cases, and meet deadlines efficiently.

The Department of Human Services is a place for people passionate about serving others and changing lives for the better. We care for Arkansans of all ages and ensure places like child care centers and nursing homes are safe. We are the safety net for the most vulnerable Arkansans. Whether you answer the phones, take applications, protect children, or help care for residents or patients at one of our facilities, you make a difference by working at DHS. Plus, working for the State has great perks, including a pension, maternity leave, paid state holidays, and much more. At DHS, we take care of our employees so you can help care for others.

Position Information

Job Series: Program Eligibility – Career Path

Classification: Program Eligibility Specialist II

Class Code: PPE03P

Pay Grade: SGS06

Salary Range: $52,137 - $77,163

Job Summary

The Program Eligibility Specialist II is responsible for reviewing, verifying, and determining applicant eligibility for state-administered programs. This role requires a strong understanding of program policies, the ability to analyze complex case information, proficiency in computer keyboard, excellent verbal and written communication, and a commitment to delivering high-quality customer service.

Primary Responsibilities

Review and process applications for state-administered assistance programs, ensuring timely and accurate determinations.Verify applicant information, including income, assets, residency, and household composition, in accordance with program guidelines.Maintain case records and documentation in compliance with state and federal regulations.Monitor ongoing eligibility of program participants and process renewals, changes, and appeals as needed.Identify potential discrepancies or fraudulent applications and escalation cases for further review.Provide clear and professional communication to applicants regarding eligibility requirements, application processes, and program benefits.Assist clients with completing forms, gathering necessary documentation, and understanding their case status.Address applicant inquiries and resolve eligibility-related issues in a timely and empathetic manner.Educate applicants on program policies and available resources to ensure full transparency.Ensure compliance with state and federal regulations governing program eligibility.Conduct quality control checks and audits to maintain accuracy in eligibility determinations.Generate reports and case summaries as required for internal review and audits.

Knowledge and Skills

Proficiency in data analysis, record management, and case processing systems.Strong problem-solving skills to assess and resolve eligibility issues effectively.Ability to interpret program policies and apply them to individual cases.Ability to prepare, present, and review oral and written information and reports.Ability to explain complex program requirements to applicants in a clear, professional, and compassionate manner.Strong focus on accuracy in reviewing applications, verifying documents, and maintaining records.Ability to prioritize tasks, handle multiple cases, and meet deadlines efficiently.

Minimum Qualifications

At least two years of experience in eligibility determination, case management, social service administration, or a related field.

Satisfaction of the minimum qualifications, including years of experience and service, does not entitle employees to automatic progression within the job series. Promotion to the next classification level is at the discretion of the department and the Office of Personnel Management, taking into consideration the employee’s demonstrated skills, competencies, performance, workload responsibilities, and organizational needs.

Licensure/Certifications

N/AOTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.