PROGRAM ELIGIBILITY SPECIALIST II

State of Arkansas; Magnolia, Northern (AR, KY); Hybrid; USD 52,000 - 77,000; Full time

Job summary

Department of Human Services in Arkansas seeks a Program Eligibility Specialist II to review and determine applicant eligibility for state programs. You will analyze complex case information, verify documents, and communicate results with empathy while maintaining accurate records and meeting deadlines.

The role emphasizes policy interpretation, data analysis, and quality assurance, supporting vulnerable Arkansans through diligent eligibility determinations and clear client guidance.

Qualifications

• At least two years of experience in eligibility determination, case management, social service administration, or related field.
• Knowledge of program policies and eligibility requirements.
• Ability to analyze complex case information and maintain records.
• Strong verbal and written communication, with compassionate applicant interactions.

Responsibilities

• Review and process applications for state-administered programs, ensuring timely determinations.
• Verify applicant information (income, assets, residency, household) per guidelines.
• Maintain case records in compliance with state and federal regulations.
• Monitor ongoing eligibility and process renewals, changes, and appeals.
• Identify discrepancies or fraudulent applications for review.
• Provide clear communication to applicants about eligibility and processes.
• Assist clients with forms, documentation, and status updates.
• Address inquiries and resolve eligibility issues empathetically.
• Educate applicants on policies and resources for transparency.
• Ensure compliance with regulations and perform quality checks.
• Generate reports and case summaries for reviews.

Skills

Data analysis

Record management

Case processing

Policy interpretation

Oral communication

Written communication

Customer service

Attention to accuracy

Task prioritization

Multitasking

Job description

Position Number: 22100713
County: Columbia
Posting End Date: September 14, 2026

The Program Eligibility Specialist II is responsible for reviewing, verifying, and determining applicant eligibility for state-administered programs. This role requires a strong understanding of program policies, the ability to analyze complex case information, proficiency in computer keyboard, excellent verbal and written communication, and a commitment to delivering high‑quality customer service.

Knowledge and Skills

Proficiency in data analysis, record management, and case processing systems. Strong problem‑solving skills to assess and resolve eligibility issues effectively. Ability to interpret program policies and apply them to individual cases. Ability to prepare, present, and review oral and written information and reports. Ability to explain complex program requirements to applicants in a clear, professional, and compassionate manner. Strong focus on accuracy in reviewing applications, verifying documents, and maintaining records. Ability to prioritize tasks, handle multiple cases, and meet deadlines efficiently.

The Department of Human Services is a place for people passionate about serving others and changing lives for the better. We care for Arkansans of all ages and ensure places like child care centers and nursing homes are safe. We are the safety net for the most vulnerable Arkansans. Whether you answer the phones, take applications, protect children, or help care for residents or patients at one of our facilities, you make a difference by working at DHS. Plus, working for the State has great perks, including a pension, maternity leave, paid state holidays, and much more. At DHS, we take care of our employees so you can help care for others.

Position Information

Job Series: Program Eligibility – Career Path

Classification: Program Eligibility Specialist II

Class Code: PPE03P

Pay Grade: SGS06

Salary Range: $52,137 - $77,163

Job Summary

The Program Eligibility Specialist II is responsible for reviewing, verifying, and determining applicant eligibility for state-administered programs. This role requires a strong understanding of program policies, the ability to analyze complex case information, proficiency in computer keyboard, excellent verbal and written communication, and a commitment to delivering high‑quality customer service.

Primary Responsibilities

Review and process applications for state-administered assistance programs, ensuring timely and accurate determinations.Verify applicant information, including income, assets, residency, and household composition, in accordance with program guidelines.Maintain case records and documentation in compliance with state and federal regulations.Monitor ongoing eligibility of program participants and process renewals, changes, and appeals as needed.Identify potential discrepancies or fraudulent applications and escalation cases for further review.Provide clear and professional communication to applicants regarding eligibility requirements, application processes, and program benefits.Assist clients with completing forms, gathering necessary documentation, and understanding their case status.Address applicant inquiries and resolve eligibility‑related issues in a timely and empathetic manner.Educate applicants on program policies and available resources to ensure full transparency.Ensure compliance with state and federal regulations governing program eligibility.Conduct quality control checks and audits to maintain accuracy in eligibility determinations.Generate reports and case summaries as required for internal review and audits.

Knowledge and Skills

Proficiency in data analysis, record management, and case processing systems.Strong problem‑solving skills to assess and resolve eligibility issues effectively.Ability to interpret program policies and apply them to individual cases.Ability to prepare, present, and review oral and written information and reports.Ability to explain complex program requirements to applicants in a clear, professional, and compassionate manner.Strong focus on accuracy in reviewing applications, verifying documents, and maintaining records.Ability to prioritize tasks, handle multiple cases, and meet deadlines efficiently.

Minimum Qualifications

At least two years of experience in eligibility determination, case management, social service administration, or a related field.

Satisfaction of the minimum qualifications, including years of experience and service, does not entitle employees to automatic progression within the job series. Promotion to the next classification level is at the discretion of the department and the Office of Personnel Management, taking into consideration the employee’s demonstrated skills, competencies, performance, workload responsibilities, and organizational needs.

Licensure/Certifications

N/AOTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.