Senior Program Director - Client & Delivery Lead

Confidential Careers; Chicago (IL); On-site; USD 120,000 - 160,000; Full time

Job summary

The Charles Group seeks a Project Director to own client relationships as a true partner while also driving the internal engine that keeps programs on track. You will lead complex multi-channel programs across brand, demand, media, and digital for B2B/Tech clients in an agency setting.

Responsibilities include acting as day-to-day client contact, translating goals into actionable plans, managing risks, and ensuring accountable decision-making.

Qualifications

• 7–10 years of program/project management experience in an agency
• Proven ability to own a client relationship directly
• Experience running integrated marketing programs end-to-end
• Strong financial management, budgets, and profitability

Responsibilities

• Serve as day-to-day contact for assigned client(s), building trusted relationships with client stakeholders.
• Lead client conversations on program status, priorities, and trade-offs; deliver both good news and hard truths.
• Translate client goals into clear internal direction and represent the agency’s point of view to the client.
• Spot risks, blockers, and expansion opportunities early; bring solutions, not just problems.
• Set a high-accountability tone where decisions are clear and nothing falls through the cracks.
• Convert business goals into work plans, briefs, milestones, and KPIs.
• Orchestrate workflows across strategy, creative, and media; run structured cadences and approvals.
• Maintain dashboards, documentation, and reporting as the source of truth for client and internal teams.
• Resource and schedule creative work across internal staff and freelance vendors; track status in Workfront.
• Own budgets, SOWs, forecasts, and margin performance at the program level.
• Drive burn and flag deviations early; coordinate with Finance and Account Leads to optimize staffing.
• Improve workflows and processes to reduce cycle time and operational drag.

Skills

Project management

Client relationship management

B2B/Tech client experience

Workfront or PM platforms

Tools

Workfront

Job description

The Charles Group seeks a Project Director to own client relationships as a true partner while also driving the internal engine that keeps programs on track. You will lead complex multi-channel programs across brand, demand, media, and digital for B2B/Tech clients in an agency setting.

Responsibilities include acting as day-to-day client contact, translating goals into actionable plans, managing risks, and ensuring accountable decision-making.